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Responsible for all aspects of the implementation, including documenting workflow processes, project communications, technical analysis and design testing, and final implementation. Developing, planning, and customizing training strategies to ensure a smooth and successful launch of the software are also integral responsibilities. A primary purpose of this position is to ensure users are appropriately trained as they work towards achieving “meaningful use” of HIT. Work in various health care settings (e.g., community health centers, private practices, multi-specialty practices, etc.) in customizing and configuring the various features of the EHR system. Aso provide daily support and be a resource to the Helpdesk console in resolving user issues related to system use and/or functionality. Essential Functions and Specific Duties:- Develop and oversee EHR implementation project timeline;- Develop and continuously update training materials for various training sessions (Orientation, Advanced, Refresher classes, Helpful Hints, Frequently Asked Questions,Webminars, Training Videos)- Conduct classroom style training for users- Conduct one-on-one training sessions with users as needed; - Conduct observations of users in their environment to identify areas for improvement and suggestions for workflow redesign- Knowledge of EHR System standard configurations and clinic specific templates and customization- Primary resource to EHR helpdesk staff in ticket resolution- Provide support for new health center implementations- Assist with coordinating requests by health centers for system modifications and enhancements- Works with various vendors for issue resolution