Mario P. Email & Phone Number
Who is Mario P.? Overview
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Mario P. is listed as IT Consultant at Solace Mental Health, a with 46 employees, based in New York City Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Mario P..
Mario P. previously worked as System Applications Analyst at Nassau Financial Federal Credit Union and IT Support Engineer at Google.
Email format at Solace Mental Health
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About Mario P.
Certified Support Engineer with a demonstrated history of working in the information technology and services industry. Possessing excellent customer service, troubleshooting, and analytical skills.
Mario P.'s current company
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Mario P. work experience
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System Applications Analyst
Current
It Support Engineer
It Resident - Remote
- Provide second tier remote support to over 100,000+ employees internally through live chats, phones, and tickets.- Triage and troubleshoot issues across MacOS, Chrome OS, Windows, Linux, Android, and iOS. - Collect and analyze logs for in-depth troubleshooting.- Report any bugs and trends to the appropriate teams to ensure continuity of services.- Trained and mentored incoming IT Residents and IT Apprentices on tools, procedures, and workflows.- Served as an Operations Coordinator to manage known issues, adjust staffing levels across various support channels, and manage incoming requests.- Support Google’s infrastructure and internal services including G suite, user authentication, network, VPN, and software applications.- Create and maintain up-to-date knowledge base articles, minimizing the need for escalations while improving time-to-resolution.
Technical Service Advisor
- Assisted customers with all Microsoft related products and services.- Performed hardware upgrades, data backups/transfers, and updates.- Provided answers at the answer desk. - Educated and empowered clients with 1-on-1 training sessions.- Assessed customer technical needs, while providing solutions accordingly for business and consumer clients
Desktop Technician
- Managed computers in a K - 12 environment- Updated documentation as needed - Worked with vendors as needed to resolve issues regarding hardware and software- Provided desk side support to staff and administration
It Intern
- Traveled to client sites to assist with projects including installation, upgrades, and rollouts - Assisted with trouble tickets involving both Windows and Mac environments - Collaborated with different teams to meet project deadlines
Network And Systems Technician (P/T)
- Provided first tier support via Service Desktop ticketing system, e-mail, phone, and remote assistance- Prepared and Imaged computers with PXE; Symantec Ghost- Created documentation for the solutions database- Troubleshot basic network issues
Colleagues at Solace Mental Health
Other employees you can reach at nassaufinancial.org. View company contacts for 46 employees →
Shakema Hernandez
Colleague at Solace Mental HealthBaldwin, New York, United States
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JA
John Abrams
Colleague at Solace Mental HealthBethpage, New York, United States
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CB
Colin Bamber
Colleague at Solace Mental HealthLindenhurst, New York, United States
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RJ
Rhonda J.
Colleague at Solace Mental HealthNew York City Metropolitan Area, United States
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MR
Myriam Rigby-Butler
Colleague at Solace Mental HealthNew York City Metropolitan Area, United States
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HD
Hans D
Colleague at Solace Mental HealthBaldwin, New York, United States
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CE
Charisma E. Vega
Colleague at Solace Mental HealthNew York City Metropolitan Area, United States
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CS
Cassandra Seay
Colleague at Solace Mental HealthHempstead, New York, United States
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TS
Tina Santos
Colleague at Solace Mental HealthUnited States
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FD
Frank Defontes
Colleague at Solace Mental HealthBaldwin, New York, United States
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Frequently asked questions about Mario P.
Quick answers generated from the profile data available on this page.
What company does Mario P. work for?
Mario P. works for Solace Mental Health.
What is Mario P.'s role at Solace Mental Health?
Mario P. is listed as IT Consultant at Solace Mental Health.
Where is Mario P. based?
Mario P. is based in New York City Metropolitan Area, United States while working with Solace Mental Health.
What companies has Mario P. worked for?
Mario P. has worked for Solace Mental Health, Nassau Financial Federal Credit Union, Google, Microsoft, and Custom Computer Specialists.
Who are Mario P.'s colleagues at Solace Mental Health?
Mario P.'s colleagues at Solace Mental Health include Shakema Hernandez, John Abrams, Colin Bamber, Rhonda J., and Myriam Rigby-Butler.
How can I contact Mario P.?
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