Mario Payan Frias Email & Phone Number

Santiago De Querétaro, Qro., Mx

Querétaro, Querétaro Arteaga, México

- Spearheaded the implementation of Microsoft Fabric-powered solutions for a global retail manufacturer, enhancing data-driven decision-making processes.- Developed Google Data Studio dashboards for a global social network, optimizing data accessibility and decision-making for PR and lobbying teams across multiple continents.

Querétaro Area, Mexico

◦ Successfully managed projects for our main clients in manufacturing, automotive, government and hospitality industries. Sourced and managed outside suppliers. ◦ Better data and improved relationships with customers, associates and suppliers through the implementation of a new CRM and ERP system, reflecting the company’s sales philosophy in an information management tool. ◦ Increased the company’s sales by 40% in three years, managing the sales and marketing efforts. Including campaigns, sales resources, design and implementing commercial strategy, both inside and outside the group. Lead the commercial team of 15 agents operating at many points within the country. ◦ Improve planning for Sales, Operations and Support of day-to-day activities and improving all areas of the company, based on data and information technologies.

Querétaro Area, Mexico

◦ Project Manager on the design, development and implementation of the new (and still in operation) ERP system. Based on the new and improved S&OP, reflecting the company’s work philosophy in an information management tool that allowed us to have better data and improve internal work and external support with customers, associates and suppliers.◦ Setup and managed the company’s operations in Ensenada, Manzanillo and Querétaro. Operations in the following areas: Third Party Logistics, Intermodal Yard, Maintenance and Repair and Transportation.◦ Implemented the Sales and Operational Planning for day-to-day operations and improved all areas of the company, using data and information technologies in innovative and consistent ways.

Querétaro Area, Mexico

◦ Improved the processes of and lead the Customer Support, Equipment Control, Access Control and Information Technologies teams, working directly with clients and suppliers.◦ Implemented a data first decision making culture at the company, based on the new ERP.◦ Designed and executed the commercial/sales plan, reaching to current and new clients. Expanding the company’s access to new markets and revenue sources, I contributed to the increase of revenue in all areas.◦ PM on the new Maintenance & Repair business with a professional team according to international standards and best practices.◦ PM on the Gate area improvement project by using innovative technologies and advancing the team’s capabilities. ◦ Updated IT area with new capabilities and the use of best practices and benchmarking. All this with a clear vision of meeting and going beyond the customers’ needs.◦ Lead the design, development and implementation of the company’s ERP. Working with all teams company wide to get the new tool up and running, in the least time possible and with better results.◦ Part of the Executive and Sales and Continuous Improvement teams. Reporting to CEO about company’s performance through KPIs. Working with every area manager in order to have more efficient and effective operations.◦ Hiring and supervising of new team members across all areas. Onboarding and developing of associates by working with them according to company values and ideas.

- Provided consulting services in foreign trade and logistics, helping clients improve operations through international sourcing and innovative IT solutions.

Querétaro Arteaga, México

◦ Lead the Customer Service/Support/Logistics team. Managing customer’s relationships. Improving the area with better reporting and KPIs, getting the client’s needs satisfied and improving relations with suppliers.◦ Logistics Support area and IT coordinator. Planned and executed compliance with industry standards and clients’ requirements, regarding better communications and reporting processes.◦ Lead the analysis, design and implementation of the company’s ERP, following and improving company policies and procedures. Improving communications and information exchange between different areas and teams. Putting in place KPIs and use them to better plan operations and evaluate teams’ performance.

Mexico City Area, Mexico

Managing the production team. Coordinating and supervising the team’s production operations. Reporting to the executive team, improving metrics and performance by organizing and innovating processes.News summaries and analysis production. Searching, selecting, summarizing and publishing news according to clients’ requirements.Implementing new work lines according to clients’ needs. Production scaling by hiring, training and developing new work teams.In charge of the Information Technologies and Business sections of the service.Responsible for custom services to our main clients.

Mexico City Area, Mexico

Implementing a permanent plan for the analysis of performance by the States in establishing the National Teachers’ Updating ProgramAnalyzing and determining the amount of federal funds for each State involved in the Program.Improving the many evaluation instruments used for teachers’ courses and programs. Implementing advanced statistical tools in the evaluating procedures.

Diploma, Information Security

Economics

High School, High School, Senior

High School Diploma, High School/Secondary Diplomas And Certificates

Diploma, Habilidades Comerciales, Diploma

Google Data Analytics Professional Certificate, Data Analytics

The Google Data Analytics Professional Certificate includes 8 courses, you may see it here.

Meraki Guru, Network Design And Configuration

Amplify Security Fundamentals, Cybersecurity