• Partner with District Manager to achieve sales and revenue targets. District consists of 12 Branches. 100 Associates• Champion a customer centric culture• Developed ongoing sales and service behavioral development plans for the district• Ensure associates are making progress against development plans through use of action plans• Coach to behaviors, to reach targets on daily acquisition plan• Serve as the District product subject matter expert • Coached Branch Managers that required additional support to meet their monthly sales target. • Worked with the Branch Managers to coach their Bankers to find selling opportunities by positioning the value of having one of our products. • Supported on sites such has work place Banking and Financial Literacy seminars

• Developed deposit growth in a DeNovo branch by partnering with local organizations and out of the box thinking. CDDA 132%, CSAV 220%, SBDDA 100%, SBSAV 133%• Managed and coached a staff of 7 full time employees• Coached Relationship Bankers to self discover missed opportunities• Provide superior client service for both business and personal clients.• Trained staff in customer service skills, mystery shop average for 2010 95%• Supervise the day-to- day operations to ensure the branch is in compliance to pass internal quarterly and annual audits. In 2010, branch received an internal audit score of 95% out of a 100%• Conducted a series of Financial Literacy courses for NYU under graduate and graduate students