Mario Porras Salgado Email & Phone Number

Costa Rica

Costa Rica

End-to-end In-Game Live Ops Campaign Strategy and Execution

1. Define and support the creation of desirable, feasible, viable, and sustainable products that meet the needs of the customer.2. Own the product roadmap and prioritize features.3. Own the decision-making process regarding functionality and priority in all team sprints.4. Develop user stories and detailed requirements based on prioritized features.5. Work with cross-functional teams, customers, and stakeholders, including design, architecture, security, engineering, and user enablement.6. Assess competition by comparing the company’s product to gaming and pay-per-head competitors, as well as other relevant products.7. Work with external third parties to assess partnerships and licensing opportunities.8. Deliver a monthly revenue forecast.

Costa Rica

1. Compiling odds for a wide variety of horse racing markets.2. Ensure that customer service quality and operational standards are met throughout the entire customer journey.3. Monitoring real-time racing events and results and performing live trading and grading.4. Managing the risk positions daily and taking action to ensure maximum profitability where appropriate.5. Performing customer analysis, monitoring customers, and setting bet limits.6. The objective is to establish and promote the development of products that are desirable, feasible, viable, and sustainable while also addressing the customer's requirements.7. Comprehensive knowledge of the betting industry as well as its customers in the sports, casino, and horse racing domains.8. Developing email campaigns that disseminate the company's brands, promotions, newsletters, and other relevant information to customers throughout their lifecycle while also ensuring that all email campaigns adhere to the latest email industry standards.9. Develop a promotion and offer strategy.10. Oversee idea generation, vetting, development, and go-to-market planning for offers and promotions.

San Jose, Costa Rica

1. Create custom landing pages, pop-ups, and Sticky Bars across multiple brands. 2. Create email campaigns to communicate the company's brands, promotions, newsletters, and more throughout the customer life-cycle, as well as ensure all email campaigns comply with current email best practices in the industry.3. Analyze and define trends that support changes in the business process as well as define metrics that measure success.4. Develop and utilize Customer Journey Maps as a means to capture, articulate and communicate.5. Track and report to Operations Management on email campaigns, landing pages, pop-ups, and Sticky Bars to guide improvements.6. Manage casino, sportsbook, and racebook promotions lifecycles, including tracking and reporting for them. (Cash Bonus, Free Wager, and Free Plays)7. Create reports based on duties as assigned based on divisional needs. (Casino games, Betting )8. Manage major brans layouts. (SEO Included but not limited.)9. Oversee "Affiliates" needs from graphic needs to specific campaigns, create reports for specific media. 10. Monitor website traffic, respond to website feedback, and implement changes to the site's layout and content based on website analytics and usability testing.

Costa Rica

1. Research, source and edit interesting content to be published for members and readers.2. Update the content of the website and lead a team of content writers (producers) to put out new content.3. Identify new content opportunities, explore ways to repurpose existing content throughout the site, monitor website traffic, respond to website feedback, and implement changes to the site's layout and content based on website analytics and usability testing.4. Create and manage content so as to achieve business goals and be a voice for the company.5. Supervise the production & create the work itinerary for authors6. Read proof all site content7. Make use of various software applications to ensure the articles facts, dates, and statistics mentioned.8. Coordinate cross-functional teams including social media, video.9. Create, edit and post-produce original video content for the website and social media.10. Create the work itinerary for authors11. Collaborate with the entire Marketing department

Costa Rica

Key responsibilities:1. Ability to assist associates with their work inquiries, including time card issues, payroll, schedule issues as well as other policy inquiries such as Benefits, Maternity and Parental case intakes2. Use of appropriate systems in order to assist the customer accordingly, for example: People Portal, MyTime, Panorama, Remedy ticketing, OnBase, EMS, among others3. Acted as a mentor inside my team, assisting my teammates with policy and difficult cases4. Work one-on-one with employees while maintaining successful partnerships with HR Business Partners, Benefits, Stocks, Payroll, Talent Management and Operations partners to find the solution for the customer while providing a world-class employee experience.5. Master your research skills and ability to resolve HR issues coming in via the ERC phone system while using our case management system to document and track every call with high level of accuracy. Moreover, you will encourage self-service tools available for all employees.

Key responsibilities:1. Select, collect, and analyze data from necessary stakeholders troubleshoot root causes of system performance issues, and provide user support for issue resolution.2. Develops a work-plan to manage own tasks, deliverables, schedule and provides information to stakeholders and Project Management.3. Participates in the creation and maintenance of process maps, SOPs, design documentation, and training materials. May assist with team and end user orientation and training. 4. Contributes to business analysis to develop processes and tools to support process standardization, improvements and/or issue resolution for the respective product area(s). 5. Assess process designs for gaps, non-value-added steps, and other impediments to efficient operation in order to make recommendations and garner support for process improvement solutions.6. Contribute to all stages of the full Software Development Life Cycle process from specifying and documenting requirements, through development and ownership and involvement of product testing, to delivery of product to end users. 7. Identifies and communicates risks and issues impacting business rules, functional requirements and specifications. 8. Develop and maintain strategic relationships with key business partners, including Technology, Human Resources, vendor contacts, business managers and Shared Service teams across Citi.

1. Support designated business area end-users on technical problems related to enterprise and stand-alone applications. 2. Respond to requests and inquiries within the pre-determined timeframe of our service level agreement. 3. Investigate and resolve application problems as a result of complex environmental variables and changes. 4. Identify solutions to work-around open issues, problems, and defects that are under investigation or pending resolution. 5. Work directly with support PA's and other technology staff to deploy and configure code fixes and enhancements. 6. Document, and track troubleshooting and validation methods used and other actionable steps taken. 7. Perform quality assurance testing of bug fixes and small CI coding efforts. 8. Analyze support data and recommend application CI. 9. Improve documentation of support policies and procedures. 10. Monitor SLA and report on current quality level. 11. Analyzes areas for business process and accompanying systems improvement.12. Ensures that applications are being developed according to baselined business/functional requirements. 13. Checks if functionality is properly working and that there are no glitches in the application programming. 14. Determines and locates any weaknesses or faults in the software code. 15. Leads the organization in building stronger quality assurance into the planning and development process. 16. Validates interdependencies of relevant hardware and software.

Heredia

Bachillerato, Sociologia, 8.5

Post-Producción Audivisual, Graphic Design

Aspirante a Post Productor Audiovisual

Edición Y Post-Producción Audivisual, Graphic Design, 97

Profesional en edición y Post-Producción Audivisual con Adobe Premiere Pro

Computer Diploma, Computational Science

Marketing & Digital Strategy Manager, Marketing, Actualization