Mario Rosenthal Email & Phone Number

Miami, Florida, Us

Fullstack developer at dorsia, worked on multiple microservices applications, worked closely with product, design and QA team to deliver updates and enhancements to in-house admin and b2b applications.

Leesburg, Florida, Us

Full stack senior developer tech lead, oversaw development and actively contributed to development of multiple applications with different technologies in startup tech company.❖ Drive team development efforts towards successful project delivery across multiple apps.❖ Actively contribute code to release complete features and documentation in strict deadlines.❖ Provide technical leadership to teammates through coaching and mentorship/ code reviews/ peer programming.❖ Analyze and resolve technical application problems, address bugs and defects in application efficiently and swiftly.

Responsible for maintaining and building new features / products to assist clients and in-house users with reporting, email campaign management and subscriber information.❖ Project: SenderMatrix❖ Website: Email Service Provider (ESP) application built with Yii, MySQL, JavaScript, CSS andBootstrap. ❖ Desc: My responsibilities were Front and Back End development which includedBuild out tools for managing, creating and tracking email campaigns , campaign templates. Integrate APIs resources revamping the application layout based on CTO’s directions.

New York, Ny, Us

Worked as a software developer for many of the companies multiple external and internal projects. Assisted in the design, implementation, and testing process for new features. Learned new languages and technologies. ❖ Project: Lenox❖ Website Type: Custom CRM / Base PHP site.❖ Responsibilities: Front End & Back End developer❖ Description: Building and debugging internal reporting, automation, and API integration software. Integrated buyer APIs to sell leads using ping tree automation, and created front end for users to be able to purchase leads directly from website. ❖Project: Rapport / Maximus❖Project Type: Custom CRM for Reporting / PHP web application❖ Responsibilities: Front End & Back End developer❖ Description: Worked on API integration / creation, automation scripts for pulling data from different APIs, compiling the data with data from cake to get accurate reports on revenue and clicks.❖ Project: Auto-Savings, SmartLifeSaver and SolarSavingPro❖ Website Type: Lead generation / PHP web application❖ Responsibilities: Front End & Back End developer❖ Description: Front end and back end functionality of these websites, creating scripts to get data from APIs to populate car information. Debug any issues that would arise. ❖ Project: McGyver / Project IO❖ Website Type: Custom CRM / Laravel Application❖ Responsibilities: Front End & Back End developer❖ Description: Create modules, create & update functionalities and update front end of site, assisted in maintenance of the project. Debug issues that would arise.❖ Technologies: PHP, OOP PHP, Javascript, JQuery, React, CSS, Bootstrap, JSON & XML manipulation.

Altamonte Springs, Fl, Us

IT Service Desk Analyst❖ Provided Tier-1 service center support for over 45 AIT maintained systems, dozens applications, and over 35 hospitals, in a challenging fast paced environment.❖ Addressed and resolved over 75 complex incidents and requests per day.❖ Engaged other service desk resources to resolve incidents that are beyond the scope of ability.❖ Created a positive customer support experience through deep problem understanding.❖ Worked closely with fellow co-workers to maintain and developed AIT process improvements for increased efficiency.❖ Monitored and processed Service Desk intranet forms and emails.❖ Collaborated with service desk leadership, administrators , department managers, analysts and engineers regarding reported issues and best resolution practices.❖ Created and generated work order tickets in a timely and accurate manner.❖ Addressed unresolved tickets, tickets that were left unaddressed by teams would be followed up on to ensure proper resolution. ❖ Assisted in major incident management, in the case of a major incident information would be disseminated to hospitals.❖ Created email and chat communications for team over relevant information and changes.❖ Trained new analysts on troubleshooting techniques, and technical use of resources.❖ Updated knowledge base with pertinent up to date information.

Tier 2 Escalations SpecialistFrameworks and Technologies: PC hardware, cable hardware, routers, windows and Mac systems.Concepts: Internet and windows troubleshooting and support. ❖ Provided technical support to users for computer operating systems across the entire U.S.❖ Resolved issues with highly escalated customers with deep problem understanding and empathy.❖ Designed, developed and implemented monthly newsletter to agents regarding important upcoming changes, and help desk information.❖ Addressed chat and email communication with agents on call center floor and onsite dispatchers.❖ Assisted Tier-1 advisors with complex computer related issues through voice and chat.❖ Assisted with training and management of new agents.❖ Updated knowledge base with procedures and technical documents regarding best call practices and policies.

Tier 1 support for cable repair ❖ Assisted customers with issues related to home television/internet repair❖ Meet sales goals and time constraint goals for calls.❖ Assisted new agents with procedures and sales techniques.❖ Learned and implemented information about new products. ❖ Resolved around 85 basic issues per day.

Ruby, Ruby On Rails, Html5, Css3, Javascript, Jquery, Css Frameworks.

Bachelor Of Technology - Btech, Computer And Information Sciences And Support Services

Associate Of Arts (A.A.), Graphic Design

Education record