Mario Sánchez Gutiérrez Gómez Email & Phone Number

Mexico

Leading Customer Experience PMO to align and execute leadership strategy, grow the business and develop teams. Lead of Project Support Office and Project Management OfficeResponsible for CX Academy synergy with CX PMO. Lead of Quality Function, Vendor Management Office and Internal Communications within PMO

Mexico City, Mexico

*Leaded up to 38 accounts as PfM by supporting Delivery Manager to analyze and manage pipeline projects and resource allocation; delivery for active projects aligning governance, financials, KPIs, escalations management, PM coaching, customer management and stakeholders management.Achievements:* Pioneered role within Mexico City CX PMO* Doubled portfolio revenue in 2 years* Moved from Scale accounts to have Premium accounts under the portfolio* Developed strong relationship with Region's Director, Account team and PMO leader* Acted as Proxy People Manager for up to 7 resources.* Leaded Innovation program within PMO* Supported role roadmap and screening process within Mexico CX PMO• Achieved several internal recognition awards.• Rated above average in all my annual reviews.

Mexico City, Mexico

*As a PM I manage several projects for LATAM and AMERICAS market based on PMI methodologies, best practices and internal policies. Working currently for the largest mobile operator in Mexico and one of the most important in Latin America as well as for the largest Aerospace Manufacturer.*Participated in Quality Initiative, Inclusion and Collaboration Initiative and Social Responsibility activities within the company.*Currently leading the Knowledge Management Function as well as Routing & Switching Technology leader for Cisco ADC PMOAchievements:• Managed the first PaCo virtualization program for Telcel Mexico• Successfully managed the first commercial launch in LATAM of VoWIFI for Telcel Mexico• Successfully managed the first in LATAM VoLTE implementation for Telcel Mexico.• Developed a strong relationship with Telcel Engineering department improving significantly the customer satisfaction. Went from an scenario where the customer felt trapped with Cisco to anscenario where Telcel stakeholders want to keep doing business with us.• Created Gold templates for project setups in LATAM region within America Movil/Telcel account.• Achieved several internal recognition awards.• Rated above average in all my annual reviews.

Mexico City, Mexico

In charge of P&L review for Financial sector in AmericasAchievements:• Achieved financials policy compliance of 95% for Americas US Financials Region.

Ciudad De México Y Alrededores, México

In charge of back office Project Management, Tools expertise, Staffing and Project Admin

Mexico City Area, Mexico

*In charge of Planning and Design for the packet core solutions from the Ericsson portfolio.*Managed Services for Canadian operator focused in Packet core. performing Optimization, Planning, Design and Monitoring of the network.*Helped line Manager as a team leader. Leading for a group of 6 engineers.Achievements:• My team and I successfully performed the first Managed Services trial for the Mexico City Office to support international clients.• We achieved the opening of more business opportunities for Ericsson based on our performance within the Consulting and Care services.

Mexico City Area, Mexico

*Operation and Maintenance of GPRS packet core network for the 2 main Mobile operators in Mexico. (Telefónica MoviStar & America Móviles México)*Proactive/Preventive Monitoring of the GPRS packet core network.*Software Upgrades achieving successful first time jobs in whole Latin America.*Licenses installation and activation. *Live Troubleshooting and emergency attention under stress situations achieving significative reduction in emergency cases.*Contact point between customer and Management team.Achievements:• Increased customer satisfaction by reducing the number of cases opened by proactively monitoring their network.• Reduced the time to resolve cases and fulfilled the SLA’s response time.

Mexico City Area, Mexico

Design and configuration of next generation telephony networks (VoIP).Pre-sales engineering. Redaction of Project proposals.Placement of hardware and Software orders.Creation of test and verification plans for the designed solutions.Coordination of the engineering part of projects as Lead Network Engineer for telephone service providers in the Caribbean and Latin America.Redaction of engineering guidelines.Support to installation and integration groups.Lead Network Engineer for license and SOCs activation in North America, Caribbean and Latin America Networks.Assignation and distribution of jobs among the team.Interaction with North America, the Caribbean and Latin America customers for project definition and follow up.Achievements:• Recognitions and awards from internal stakeholders for my outstanding participation in Vodafone’s MG15K Network Operations.• Assigned as informal trainer for a CCNA Workshop achieving more than half of the group getting their certifications.

Postgraduate: Professional Technology Management: Strategy, Development And Implementation Cert, Business Administration And Management, General

Postgraduate Certification consisting of 4 Modules: *Technology Development Management *Technology Development Management:Strategy.

Adaptive Strategic Execution Program, Business Administration And Management, General

Duke University Program focused on management Skills consisting of 6 Courses: * Aligning Work with Strategy * Delivering Business Value *.

Master Of Business Administration, Mba, Madrid

Activities and Societies: • School of Economics. Nanjing University. Nanjing, China. Jiangsu Visiting Program • Shanghai International.

B.Of Sc., Electronic Systems Engineering, Mexico

Activities and Societies: • Contents coordination in the Electronics Engineers asociation.(AAISE).(2003- 2004). •XIII IEEE Minirobotic.