Marios Tempos Email & Phone Number

Athens, GR

Athens, Attiki, Greece

Greece

Greece

Greece

Greece

Greece

• Reported to the CEO, established, and headed business transformation office with the objective to identify and assess strategic opportunities and improvements, leading the development and execution of action plans..
• Replenishment tool – Slimstock
• Linking with suppliers (real time stock availability on websites)
• E-invoicing
• EDI Invoicing
• Call centre automations / optimizations

Athens, Attiki, Greece

• Reported to the CEO / BoD, responsible to develop, coordinate and execute the project plan for the successful completion of the merger between Public and Media Markt. Managed a team of 3 members
• Created and implemented an analytical project plan with clear responsibilities, while collaborating with all busines divisions to secure engagement, time plan and deliverables
• Maintained communication at top level in both organizations at pre- and post-merger conditions, aligning budget, resources and coordinating activities
• Facilitated problem solving and timely decision making through weekly meetings and progress report presentations
• Coordinated post-merger activities to smooth out operations for a period of 3 months

Athens, Attiki, Greece

• Reported to Network Director, assumed senior management responsibility for all 50 Public stores for store operations, service, call centre and training functions. Responsible for a team of 6 members.
• Planned and coordinated activities formulating operational procedures and guidelines
• Organized seasonal periods and overviewed preparation activities of all departments involved
• Regulated problem solving for all operational issues for all departments under my responsibility
• Monitored customer related issues and proposed – activated solutions and changes in processes

Athens, Attiki, Greece

• Reported to Logistics Director, managed the supply chain and service functions. Responsible for a team of 3 members
• Reviewed, developed, and adapted the logistics strategy in par with the commercial strategy of the organization
• Managed 3rd party relationships (3PL, Courier) and negotiated better services and costs
• Overviewed sales and operations in service department with focus on improving sales and margin

Athens, Attiki, Greece

• Reported to Network Director, the role focused on expanding Public’s network of stores, sales growth, and coordination of operations. Managed a direct team of 12-18 members
• Formulated network strategy and budget
• Monitored and reviewed store performance, coordinated, motivated, and directed store teams to achieve targets and KPIs
• Owned full P&L responsibility, targets forecasting, business planning
• Developed actions through business analysis and recommended problem-solving techniques
• Responsible for staff selection and training for senior store positions

Athens, Attiki, Greece

• The role reported to the CEO. Responsible for developing and managing the internet division of Multirama. Managed a direct team of 5 heads and a total team of 15 people
• Developed e-commerce and call centre sales through establishing commercial and customer service functions
• Developed content department for Germanos Group of companies
• Established technical department for support and development of e-commerce. Responsible for digital marketing (SEO, Google adwords, newsletters, social media, display campaigns)

Sofia City, Bulgaria

• Reported to the CEO, materialized the expansion strategy of Multirama S.A. Responsible for the setup and development of the operation of Multirama OOD in Sofia, Bulgaria. Managed a team of 5 members and a total head.
• Established and developed management capacity of all business functions to accommodate the future expansion of Germanos Group of companies
• Developed fully functional departments (accounting/finance, marketing, sales, commercial, B2B)
• Launched B2B sales department and services

Athens, Attiki, Greece

• An 8- year experience on managing, opening and operating Village Cinema multiplexes in Athens and Thessaloniki
• Retail management and full P&L responsibility for all operating functions: administration, ticketing / call centre, concession, projection, ushering, maintenance.
• Daily administration and operation resolving customer and operation issues
• Staff selection and training with a customer service focus approach
• Since 2002 responsible also for the operation of open-air cinemas, Village Cool at Ag. I.Rentis and Village Cool at Passalimani.

Executive Mba, Business Administration And Management, General

Bsc, Hotel & Restaurant Business