Cloud Atlas Technologies is an IT solutions company based out of Hillsborough, NJ. We specialize in services ranging from computer repair to on-site support. We not only work with large organizations but also work with the everyday home user. There is no job that is considered too large or too small; we will find the right solution for you

Installed and maintained automated car wash solutions nationally, consisting of automated Point-Of-Sale (POS) tellers, portable POS tablets, Bluetooth thermal printers, automatic gate systems, Server 2008 reporting stations and relay based controllers. Provided client/server and network technical support and training to over 400 end-users.Tracked system requirements, determined appropriate services and implemented them in accordance with developmental standards set by a team of engineers.Provided exceptional care with customer data and critical business information handling; worked closely with merchant processors and retail data VAR sheets to establish successful routing from credit card batches to account deposits.Performed full and incremental updates to replicating multi-location systems; provided essential desktop troubleshooting to both single and centralized SQL Server environments.

Recognized symptoms that indicated issues, performed technical system diagnostics, and implemented upgrades to enhance client computers. Provided immediate end user support solutions to customers in an efficient manner to minimize customer down time and gain trust by setting realistic expectations and communicating all possible outcomes in advance. Used technological knowledge to repair and customize hardware and software problems, including complete virus removal, installations of RAM, power supplies, hard drives, batteries, screens, and all other hardware, personal computer diagnostics, custom configurations, setups for new and old operating system, installation of any software, repairs and replacements to operating systems, security checks, and common PC tune ups. Passed all trainings and certifications required for position in a timely and efficient manner and before deadlines.

Ensured that proper inventory, cash controls, and loss prevention procedures were in place and followed. Created a positive store atmosphere by directing employees to partake in positive customer experiences that included proactive interaction and immediate resolution of customer issues as needed. Responsible for assigning individual shift goals to employees, as well as managing and following up with each of them to ensure delivery of goals.