Mari Pantoja-Smith, Msn-Rn, Cgnc, Brmp Email and Phone Number

Responsible for driving the digital product strategy for Mayo Clinic Practice. Works collaboratively across all CDH domains and Mayo Clinic Shared Services. Works collaboratively with internal Mayo Clinic clients, including consultants, clinical and research professionals, administrators and external business partners. Translate business strategies into actionable and value-driven digital product and platform strategies. Advocate for CDH strategy and vision among senior executive leadership.

Advocates for strategy and vision among senior leadership team. Serves as a key member of the Regional Leadership team. Responsible for the overall direction of the Management Services Organization (MSO) and day to day clinical operations in the Assigned Region. Responsible for managing Regional Financials and P&L. Provides integrated support across stakeholders (providers, clinical staff, hospital administration, pharmacy, vendors, etc,) and patients. Serves as the bridge between IT and operational team. Represents operational team in IT project governance and EMR optimization committee.

Hagerty Consulting helps clients prepare for and recover from disasters. A blend of exceptional management consulting skills with the industry’s deepest programmatic expertise to produce innovative strategies and results for our clients.

Translated business strategies into actionable and value-driven clinical and digital product and platform strategies. Served as a strategic leader for hospital-based product implementations, projects, and day-to-day operations. Served as a key player in defining product vision, strategy, and objectives. Gained additional responsibility for governance of $8M critical clinical product management effort, which included oversight of 35 global team members as product lead. Translated business needs from end users to product requirements that are flexible and scalable. Identified gaps, recommend solutions, and implemented process/system strategies for improved customer performance, program delivery, and implementation effectiveness. Hired, trained, and led top-performing clinical and non-clinical team; facilitated collaboration throughout customer lifecycle. • Championed delivery of MVP clinical product in record-breaking time by leveraging agile methodology and scrum process framework. . • Maintained accountability for $8M critical clinical product management effort, which included oversight of 35 global team members.• Partnered proactively, translated wider organizational context into insight and action, and drive prioritization while navigating competing priorities and different levels of clinical and technological literacy throughout the enterprise.· Served as critical integration point between stakeholders, Practice Enablement, and Product organizations along with their teams’ roadmaps, priorities, and plans.

Assisted in planning, organizing, staffing, and supervising college’s nursing programs. Promoted instructional quality, organizational integrity, and student success. Partnered with program director on all curriculum requirements and adjustments. Offered continuous support to faculty and students.

Provided support for 7 PCS / PCM implementations within 6 months of hire utilizing Meditech corporate management software (CMS). Contributed to design and build of dictionaries, including queries, group responses, documentation sections, interventions, and customization of system parameters. Developed integration test plans and parallel testing for PCS and PCM go-lives. Analyzed customer requirements performance and documentation of current and future state workflows.

Hired to lead formal, computer-based training for Meditech systems in hospital settings. Served as support expert with series of Meditech 5.6 go-lives and computerized provider order entries (CPOEs).

Coordinated student clinical experience placements with local clinical partners and assisted with development and review of student rotations. Conducted on-site evaluations of clinics, faculty, and preceptors to ensure instructional quality and alignment with clinical goals. Ensured student experience met requirements for professional accreditation at local, state, and national levels.