Mari Parsonage Email & Phone Number

Finland

Fixed-term contracts: Dec 2022-Mar 2023 and Aug-Nov 2024Helping to plan and design tailor-made group travel.

Pelkosenniemi, Lappi, Finland

Kuusamo, North Ostrobothnia, Finland

Seasonal work at Ski-Inn Hotel reception, where I provided first-line customer service. Greeted guests and assisted with check-in and check-out, managed guest bookings and reservations. Answered inquiries and provided information about hotel services, local attractions and other amenities.

Kuusamo, North Ostrobothnia, Finland

Seasonal work at Ski School front desk, part-time during the winters 2022-23/ 2019-20 and fulltime during 2015-16/ 2015-14. I was planning and managing the day to day operations of the Ski School. My tasks included answering the customer inquiries, booking and coordination of ski lessons and daily financial administration.

Helsinki, Southern Finland, Finland

My tasks were divided between the reception and conference services. I was responsible for the customer service and daily administration in our reception. I also participated in planning and coordinating the meeting services, seminars and client parties. I was in charge of organising a recreational trip abroad for the employees.

Seasonal work for three summers within the Parks & Wildlife Finland unit. My latest working period was at the Visitor Centre Naava in Pyhä-Luosto National Park. The two previous periods were at the Nature Centre in Ekenäs Archipelago National Park, during the summers 2016 and 2018. My tasks included front line support for the customers, giving information about the exhibition and National Park areas, answering the phone and email inquires and selling fishing permits. Also giving directions and local tourist information and selling of souvenirs and gifts. Summer 2018 I was also responsible for shift planning for the customer service team.

Helsinki Area, Finland

One Travels Consulting offers corporate group travel in Finland and abroad. In my role as COO I had the overall responsibility of the company and daily operations for 10 months during the CEO's maternity leave. As a Travel Designer I coordinated transportation, accommodations, and itineraries for domestic events and international trips based on client’s needs, budgets, and expectations.

Helsinki Area, Finland

Customer service and B2B sales for group and conference travel. My daily tasks included responding the offer requests and planning and booking meeting and incentive travel with close follow-up.

Helsinki Area, Finland

Passengers’ guidance, sales and check-in at Helsinki terminals.

Helsinki Area, Finland

Part-time administrative support in the office.

Rhodes, Greece

Varna, Bulgary

Customer service at holiday destination.

Kuusamo, North Ostrobothnia, Finland

Administrative support at Hotels & Apartments back office and customer service at Ski-Inn Hotel Ruka Village reception as a maternity leave substitute.

Helsinki, Southern Finland, Finland

Assistant for VP Garden and Yard Care. My responsibilities also included supporting Garden and Yard Care EMEA Team in administrative and marketing relating tasks.

Bad Gastein, Austria

Customer service and trecking guiding for the guests from Finland, Sweden and Norway.

Madonna Di Campiglio, Italy

Responsibility for the entire resort operations and guests’ wellbeing. Customer service and ski guiding for the guests from Finland, Sweden and Norway.

Helsinki, Southern Finland, Finland

May 2011 - Dec 2012 Assistant to the CEO, Blue1 Oy. Acted as a secretary for the Management Group and the Blue1 Board of Directors. Supported the Management Group directors in administration and control.Oct 2007 - Apr 2011 Assistant to the Chief Commercial Officer, Blue1 Oy. Acted as a secretary for the Commercial Management Group. Worked closely with the commercial directors, network & revenue, sales and marketing teams.

Finland

Assistant to the Managing Director, SAS Ground Services. Worked closely with the Helsinki station operations, the Management Group and the Board of Directors.

Helsinki, Southern Finland, Finland

Passengers’ guidance, check-in and baggage control for SAS Ground Services at Helsinki Airport.

Espoo, Southern Finland, Finland

Providing customer service, coordinating the quotes and managing customer accounts. My tasks also included supporting the Sales Managers.

Phuket, Thailand And Hurghada, Egypt

Customer service and administrative duties at Dive Center. Guiding guests on diving and snorkelling excursions.

Various Destinations

Customer service at the airport, hotels and Services Centres. Guiding tours for guests from the Nordic countries. Responsibility for the operations and guests’ wellbeing as a Destination Manager for two seasons.

Secretary’S Further Vocational Qualification

Vocational Qualification In Business And Administration