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Marisa Alan is listed as I help customers succeed through authentic, empathetic, consultative support. I am a Strategic Customer Success Manager specializing in technology solutions, SaaS, and change management at Burlington English Inc., a company with 118 employees, based in Garden City, Idaho, United States. AeroLeads shows a matched LinkedIn profile for Marisa Alan.
Marisa Alan previously worked as Customer Manager at Burlington English Inc. and Enterprise Customer Success Manager at Lumapps. Marisa Alan holds Bachelor Of Arts - Ba, Social Ecology from University Of California At Irvine.
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I am a Customer Success leader with 15 years of experience in start-up and established business environments. My empathy, critical thinking, and agility help me thrive in a fast-paced environment where I use my strong relationship-building skills to deliver high customer satisfaction, leading to increased revenue via expansion and renewal. I am an energetic and positive person and enjoy working in a collaborative environment built on trust and mutual respect.
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Boise, Idaho, United States
*Lead the sales and retention of Burlington English in the states of Oregon, Idaho, and Washington*Collaborate cross-departmentally to improve the platform and communicate customer needs effectively*Manage renewals and expansions while developing opportunities for new salesI
Boise, Idaho, United States
*Manage the renewal pipeline with visibility and commitment*Create, maintain and reinforce a trustful relationship with existing customers*Lead and execute customer positive action plans through appropriate touchpoints*Grow existing usage of LumApps’ solution by providing product add-on recommendations andreferring to sales team for upsells*Collaborate.
*Provide exceptional customer support via chat, email, phone, and Zoom*Support clients from initial sales handoff through renewal*Collaborate with sales, product, engineering, and marketing teams to support clients' needs*Monitor progress toward goals using various data tools*Utilize HubSpot, Intercom, Zoom, Slack, Data Studio, and Pendo to track data and.
Boise, Idaho Area
*Manage a portfolio of clients including enterprise-level school districts*Implement client onboarding procedures, supported clients from initial sales handoff through renewal*Collaborate cross-departmentally to support clients' needs*Work closely with district administrators to develop Customer Success Plans and monitor progress toward goals throughout.
Provo, Utah Area
*Authored a comprehensive Customer Success Play Book for the CSM team*Managed all cross departmental communication*Led cross-departmental collaboration
Managed a team of Customer Success professionals across the West Coast helping to drive strong implementations of Think Through Math in school districts in CA, WA, CO, AZ, ID, UT, and WY helping to renew a state-wide multi-million dollar contract with the State Department of Education in Idaho*Maintained data-driven results of professional development and.
Boise
Other employees you can reach at burlingtonenglish.com. View company contacts for 118 employees →
Bethany Macarus
Colleague at Burlington English Inc.Denver Metropolitan Area, United States
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Simoni Keet
Colleague at Burlington English Inc.Israel, Israel
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Nguyen Yen
Colleague at Burlington English Inc.Hanoi, Hanoi, Vietnam, Viet Nam
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Nanda Kishore Utpala
Colleague at Burlington English Inc.Hyderabad, Telangana, India, India
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Barry Nitzberg
Colleague at Burlington English Inc.Vernon, New Jersey, United States, United States
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Martin Loa
Colleague at Burlington English Inc.Houston, Texas, United States, United States
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Catherine Callejo
Colleague at Burlington English Inc.United States, United States
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Deepak Srivastava
Colleague at Burlington English Inc.West Bengal, India, India
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آموزش زبان انگلیسی مدرسه
Colleague at Burlington English Inc.Rasht County, Gilan Province, Iran, Iran, Islamic Republic Of
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Merve Gürel
Colleague at Burlington English Inc.Kocaeli, Türkiye, Turkey
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Quick answers generated from the profile data available on this page.
Marisa Alan works for Burlington English Inc..
Marisa Alan is listed as I help customers succeed through authentic, empathetic, consultative support. I am a Strategic Customer Success Manager specializing in technology solutions, SaaS, and change management at Burlington English Inc..
Marisa Alan is based in Garden City, Idaho, United States while working with Burlington English Inc..
Marisa Alan has worked for Burlington English Inc., Lumapps, Retrium, Learnzillion (Now Imagine Learning), and Imagine Learning.
Marisa Alan's colleagues at Burlington English Inc. include Bethany Macarus, Simoni Keet, Nguyen Yen, Nanda Kishore Utpala, and Barry Nitzberg.
You can use AeroLeads to view verified contact signals for Marisa Alan at Burlington English Inc., including work email, phone, and LinkedIn data when available.
Marisa Alan holds Bachelor Of Arts - Ba, Social Ecology from University Of California At Irvine.
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