Well versed in effectively opening and closing the brewery, working with a cash drawer, and oversaw arcade game maintenance.Help guests by explaining and walking through menus to find craft beer, ciders and wine to satisfy their needs.Helped assist in the brewery with cleaning, sanitation, and prepping equipment.

Answering the customer service telephones and handle all customer requests. Processrequests and route calls regarding information to the appropriate person.Maintain security access control database and coordinate security processes forassociates at the Broadway leased space.Works with customers on defining requests with required information into themanagement system/associate database to handle daily customer and associateinquiries.Coordinate the workflow tasks on a day to day basis. Monitor and report customerservices issues to management and landlord.Maintain the parking badge accesses for the Broadway associates and work with thelandlord to ensure accuracy. Log visitors and contact associates at the Broadway leasedspace for directions.

Effectively opened and closed brewery while educating guests with knowledge of craft beer. Clear communication skills aimed at understanding customers’ needs and providing corresponding services. Well versed in working with a cash drawer, operating online retail store, hiring and training employees.Supervised beer and liquor orders.

Customer service skills in party planning and hosting. Responsible for opening and closing facility. Accountable for high-volume reservations.Planned and executed successful events for individuals and corporate clients. Timely collected, maintained and delivered event and equipment materials.Learned skill of bartending and drink mixing.

Managed high-volume calls and appointments. Handled daily schedules and coached students through retail and floor sales. Coordinated and managed monthly inventory. Skilled in basic office technologies. Acquired skills in Spa Biz systems and Microsoft Office.