Marisa Fuentes Email & Phone Number

Lubbock, Tx, Us

Lubbock, Texas, United States

Lubbock, Texas, United States

Trained new coordinator staff, with continued support post-trainingCreated new efficient methods of care coordination such as a shared file system & calendar, consolidated & standardized procedures for care and more.Collaborated with both patients and healthcare professionals to facilitate patient access to specialist care and other resources.Verified insurance coverage & obtained referrals/authorizationsInner-office event planning such as training sessions, virtual meetings, vendor events and holidaysDesigned and maintained intranet site, including associated graphic design and technical writing for self-guided learningMaintained office calendar & and updated directoryProvided routine department-wide IT/IS services Evaluated and designed a new method of workload distribution in 2023

United States

Worked effectively & efficiently from a 100% remote/home office setting Resolved customer complaints in a timely and effective manner, resulting in an top 10% customer satisfaction ratingEntered patient demographic and insurance information into the electronic health record (EHR) systemScheduled appointments, verified insurance and collected patient copaysAnswered incoming calls promptly, accurately responding to inquiries and directing calls to the appropriate personnel

Bryan, Texas, United States

Successfully answered, entered, triaged and dispatched emergency 9-1-1 medical, fire and police calls while actively coordinating radio trafficCoordinated officer and medical/fire personnel locations, assignments and other logistics via radio and computerHandled high-stress emergency situations utilizing effective communication skills, de-escalation techniques and and crisis management skillsCohesively managed calls, radio transmissions, messages, in-room coordination, CAD interface and national databases consistently throughout 12+ hour shiftsProvided crisis support, mediation, de-escalation and general additional support to callers, as well as necessary triage