In this role, I am responsible for managing and coordinating various functions within the Human Resources and administrative domains of the library. I facilitate staff recruitment, orientation, background checks, and manage payroll while ensuring compliance with employment regulations. Handling employee benefits, performance evaluations, and maintaining personnel records are also part of my responsibilities. Additionally, I oversee library finances (<$3mil), prepare budgets, manage bank accounts, purchases, credit cards, and handle accounts payable and receivable. As part of the Administrative Team, I provide financial and HR reports for the Board of Trustees. Compiling statistics, preparing reports, and responding to information requests are essential tasks. I actively participate in meetings and collaborate with the Library Director on organizational planning and goal-setting. Encouraging community awareness about the library and seeking funding opportunities are important aspects of my role. Making the library a welcoming environment for all patrons, staff, vendors, and partners is a priority. I also provide training to other departments upon request and take on any other duties assigned to contribute to the library's success.

As the Office Manager for NIU's Industrial and Systems Engineering department, I efficiently handled a diverse range of administrative tasks. This included providing comprehensive support to the Chair, Faculty, Staff, and students within the department. I successfully maintained budgets (sum <$1mil) and processed purchase requests, payment requests, invoicing, and travel reimbursements. Additionally, I managed the department procurement credit card, reports, tax exemptions, and payments, adhering to state and university purchasing guidelines. My responsibilities extended to managing hiring paperwork for various positions, supervising office staff, and maintaining positive relationships with university offices, students, faculty, and industry officials. I ensured the confidentiality and organization of essential files for budget, employment, and student records. Moreover, I played a crucial role in coordinating faculty and staff searches, handling HR paperwork, and making travel arrangements. Furthermore, I efficiently managed all incoming and outgoing office correspondence, scheduled department classes and classrooms, and collaborated with other university departments. When needed, I provided support to other departments within the college, maintaining a high level of customer service. My role also involved assisting with various departmental needs, such as program execution and event planning. In summary, as the Office Manager for NIU's Industrial and Systems Engineering department, I excelled in delivering comprehensive administrative support, managing budgets, processing financial transactions, overseeing hiring paperwork, coordinating various tasks, and ensuring excellent customer service.

As an Office Support Specialist, my role involved providing comprehensive administrative assistance to the Chair, Faculty, Staff, and students within the department. I was responsible for maintaining department budgets (sum <$1mil) and handling various financial tasks, such as processing purchase requests, payment requests, invoicing, department supply and inventory needs, travel reimbursements, and additional pay to faculty and staff when required. I diligently monitor funds, expedite adjustments and transfers of funds, and manage the department procurement credit card in accordance with state and university purchasing guidelines. Compliance is essential in my position, and I strictly adhere to department, college, university, and state policies regarding funding, employment, and related matters. A significant aspect of my role involves managing hiring paperwork for various positions within the department, including students, faculty, instructors, and extra help employees. I also provide supervision to office staff, student workers, and extra help employees. Maintaining positive relationships with various stakeholders is vital, and I ensure good rapport with other university offices, students, faculty, and industry officials. As part of my duties, I handle confidential files for budget, employment, and student folders for approximately 185 supported graduate students, 150 undergrad students, and historical records and documents. Additionally, I gather and maintain data for the department chair, process incoming and outgoing office correspondence (phone, email, mail, visitors, etc.), and coordinate department classes and classrooms, collaborating with other university departments. When needed, I play a key role in organizing faculty and staff searches, handling HR paperwork, placement of advertisements, flight scheduling, hotel reservations, transportation arrangements, meals, and travel reimbursements.

As a Telecommunicator, I served as a 911 call-taker and dispatcher, responsible for efficiently handling emergency scenarios and requests for help in a geographical area serving 800,000 residents. Working on rotating shifts, including weekends and holidays, I answered 9-1-1 telephone lines, relaying critical information related to life and death situations. Utilizing radio and Computer-Aided Dispatch terminal, I transmitted vital details to emergency personnel. My role also involved monitoring fire and burglar alarms and managing administrative lines. Providing essential notifications to citizens and businesses, I communicated information concerning accident victims, arrests, and alarm activations. I played a proactive role in arranging tows and coordinating with utilities or other agencies as necessary. Certified in E.M.D. (emergency service dispatch), HAZMAT training, C.P.R., and L.E.A.D.S., I remained dedicated to ensuring the smooth functioning of emergency communication services, working closely with Police, Fire, and EMS teams from both within and outside our jurisdiction and coverage area.

As a registration associate, I played a vital role in providing exceptional service to patients. My responsibilities included efficiently managing patient registrations, gathering relevant information, and verifying insurance details. With meticulous attention to detail, I ensured accurate and up-to-date patient records while maintaining strict confidentiality. I skillfully handled patient inquiries, appointment scheduling, and directed them to the appropriate medical professionals. My strong communication and interpersonal skills contributed to creating a welcoming and comfortable environment for patients, ensuring a smooth and positive experience during their visits to the clinic.

As the office manager for Dr. Miller, I excelled in maintaining the practice schedules, processing insurance claims, billing patients, and maintaining meticulous patient records according to best practices. With attention to detail and adherence to compliance standards, I ensured efficient financial transactions and quick access to critical information, enhancing patient care and practice efficiency. My commitment to confidentiality and compassionate care fostered a positive environment, building lasting relationships with patients and reinforcing the practice's reputation for exceptional healthcare services. The practice has since been purchased by another doctor and is now called Genoa Smiles

As a Customer Service Representative at AutoMeter Products, I excelled in providing exceptional support, including fielding product questions, managing client orders and processing, and coordinating product donations. With a strong commitment to customer satisfaction, I ensured prompt and accurate responses to inquiries, and attended to the needs of our clients as well as internal sales, manufacturing, and service departments. My dedication to excellence further enhanced AutoMeter's reputation as a customer-centric organization, fostering lasting customer relationships.