Marisa Howard Email & Phone Number

Nashville, Tennessee, United States

Arlington, Virginia, United States

• Promoted from Senior Director of Market Operations• Oversee health plan operations and teams supporting one Medicaid plan and two Medicare Advantage plans• Build and implement the performance KPIs and portfolio of strategic goals, closely monitoring progress against the plan• Drive SSG opportunities; negotiate and execute contract terms for opportunities• Optimized daily processes to boost member/newborn retention and enhance client operations; increased retention by 15% after two months• Met SLA targets at 98% for clients in 2022; on track to meet SLA targets at 96% in 2023• Improved partner engagement survey results annually; improved score averages from 4.1 in 2021 to 4.3 in 2022• Coach and develop a team of five reports and oversee the production and client delivery of a team of over 30 matrixed employees, providing guidance and mentorship through performance feedback, issue resolution, and recognition• Negotiate contract terms and rates with vendors and suppliers to drive quality performance against regulatory requirements, managing corrective action plans as needed• Create and manage budgets for operational departments, allocating resources appropriately to meet business targets• Develop and nurture strong relationships with client executives to ensure a positive experience

Arlington, Virginia, United States

I• Promoted from Associate Director of Implementation and Director of Implementation• Independently managed prominent, complex health plan stand-ups across multiple lines of business, including Medicare Advantage, Commercial, and Medicaid• Led the enterprise-wide business transformation around implementation workflows and artifacts; created a handbook for leaders to drive innovation and cost-saving solutions; enforcing consistent frameworks and optimized procedures • Mentored and developed a team of five managers and teams of up to 20 employees• Built and delivered presentations for the weekly executive team meetings to highlight project wins, risks, and issues• Drove project work across functional areas, effectively managing risks and issues, and key milestone delivery• Ensured timely delivery of quality solutions based on industry standards, contract terms, and business requirements

Centreville, Virginia, United States

• Managed two development teams for the core product line; oversaw project communication, dependency, risk mitigation, and scope management• Regularly facilitated advisory board meetings and presented the progress of large initiatives to leadership, including cost-per-story, story status, and created vs. blocked metrics• Scrum Master for two development teams; facilitated stand-ups, sprint planning, backlog grooming, and retrospectives• Managed roadmap planning and execution for two development teams, including the facilitation of bi-weekly intake meetings with internal stakeholders• Wrote user stories, actively contributed to COS (Conditions of Satisfaction), and tested products before deployment

Washington D.C. Metro Area

• Promoted from Reporting Coordinator (02/2015 – 11/2015)• Managed complex client implementations and technical projects, including portal and app technology upgrades, program launches, migrations, and customization of wellness services• Provided project management support and oversight for company-wide strategic initiatives, utilizing both waterfall and agile project management methodologies to support the portfolio of programs and projects that deliver aligned with the project plans; defined and delivered the scope, schedule, and targets • Collected reporting requirements from new and returning clients to tailor programs better for clients; analyzed the quantitative and qualitative data and provided annual program recommendations, including incentive program strategies and wellness program plans• Developed and administered project plans; led the project communication, task management, risk management, quality management, and issue resolutions• Led internal/external status meetings; monitored progress against projects plans and motivated teams toward successful milestone completion• Managed cross-functional teams in the development and launch of various small-scale and large-scale implementations• Created, implemented, and managed monthly, semi-annual, and annual report project plans, including project communication, tasks, and risk management

Rockville, Maryland, United States

• Developed and managed health programs with over 1000 participants each across the country• Monitored program planning progress and identified issues• Created action plans to resolve issues and communicated cross- departmentally to ensure timely action• Cultivated and maintained partnerships with vendors across the country for participation in health events• Established and implemented official program planning guide for directors; outlining project timelines and components• Coordinated health initiatives material preparation, shipping, transport, and set up at screening events• Recruited and coordinated volunteers to assist with event implementation• Planned and executed free health screenings for a variety of populations locally and across the country• Assessed program issues through SWOT analysis and adapted action plans for future events accordingly• Created and presented SWOT analysis for all events to identify issues

Arlington, Virginia, United States

• Developed and managed a women’s health program for refugee, asylee, immigrant, under- and un-insured women• Identified grant appropriated program requirements and created a project timeline• Implemented and communicated a project plan, providing status reports at weekly all-staff meetings• Established and coordinated partnerships with providers in the DC Metro Area• Managed client referrals for mammograms and cervical health screenings with partners• Conducted educational workshops about breast cancer and cervical health awareness for up to 30 participants at a time• Created all health program materials including: flyers, workshop curricula, participant forms, and brochures• Supervised grant team; responsible for interviewing, hiring, and overseeing all grant funded employees

Bachelor Of Arts - Ba, Sociology

Master Of Science - Ms, Health Promotion Management

Activities and Societies: Dean's List - All semesters, Presented original study on teacher's perspectives on school wellness in urban.

Education record

Education record

Semester study abroad program