Marisa Potestivo Email & Phone Number

• Create multi-contact relationships with schools and districts by identifying and connecting with key stakeholders• Onboarded clients through orientations, conversations of desired results, and navigation of product tools• Supported 180 K-12 schools to ensure successful implementation by sharing tools, trainings and templates to ensure client engagement• Collaborated with internal sales and operation teams to address client needs, improving satisfaction and outcomes.• Monitored client engagement and health score to proactively identify and target potential concerns before they impact satisfaction of product• Exceeded FY22-24 retention goal of 91% by actively gaining client feedback and building strong partnerships• Engaged in Salesforce rapid quote design and feedback team before company launch• Provide accurate forecasting and reporting on customer success metrics; regularly flagging at-risk accounts• Create custom quotes and investment summaries based off client needs and input metrics to support accurate pipeline reports

Chicago, Illinois, United States

• Supported Client & Client Partners in their missions and goals• Organized and inserted financial data into Microsoft AX Systems for invoicing, scheduling, and billing• Managed Salesforce pipelines & dashboards• Designed marketing emails to send to potential clients• Coordinated various aspects of company's seminar materials, appropriate presenter, client profiles or assessment tools• Gather details of client programs and enter in the network system to ensure a successful outcome• Assist clients by answering questions regarding pricing, training, curricula, invoicing, and account information• Process client orders for products and programs in Microsoft AX systems• Generated investment summaries and quotes for clients• Built out opportunities in Salesforce to track next steps in implementation and purchases

• Created instructional material using both collaborative and a real world hands-on-approach.• Worked with Curriculum Development Team; assisted with course objectives & curriculum development.

• Developed effective learning environments while focusing on student engagement and learning retention• Responsible for tracking student development• Administered and managed standardized testing• Analyzed data to help group and determine individual needs of students.• Adapted general education curriculum and differentiated instructions to meet the needs of a multicultural learning community• Implemented research-based reading and mathematical interventions for fourth graders.

Greater Chicago Area

• Created instructional material using both collaborative and a real world hands-on-approach.• Worked with Curriculum Development Team; assisted with course objectives & curriculum development.• Designed, wrote and codified assessment for social emotional learning and learning styles.• Ensured all curriculum for 4 units exceeded State and National standards and objectives.

Master'S Degree, Public Policy Analysis

Bachelor'S Degree, Elementary Education And Teaching