Customer Success Manager
Current- Create multi-contact relationships with schools and districts by identifying and connecting with key stakeholders
- Onboarded clients through orientations, conversations of desired results, and navigation of product tools
- Supported 180 K-12 schools to ensure successful implementation by sharing tools, trainings and templates to ensure client engagement
- Collaborated with internal sales and operation teams to address client needs, improving satisfaction and outcomes.
- Monitored client engagement and health score to proactively identify and target potential concerns before they impact satisfaction of product
- Exceeded FY22-24 retention goal of 91% by actively gaining client feedback and building strong partnerships