Senior Capstone

- Coordinated office operations and provided administrative support - Assisted in company’s transition from Excel to organize data in a new CRM system- Organized hundreds of files, developed detailed customers profiles, and attended weekly training to further my knowledge of the system- Delivered exceptional customer service via phone and in-person interactions, and drafted professional emails and reports, ensuring accuracy and clarity in all communications.

- Successfully managed information using EMR software including orders, scheduling, and patient records ensuring strict confidentiality and HIPAA compliance - Facilitated patient financial transactions and thoroughly explained payment options - Assisted billing manager with insurance verifications, data entry, the preparation and submission of healthcare insurance claims, and project work- Oversaw medical supply inventory, prepared reports, and facilitated the procurement of necessary medical equipment and supplies using ERP system- Monitored patient vitals and recorded clinical data, ensuring accurate documentation critical for research data collection and analysis- Supported the surgical team during procedures, including sterile field preparation and instrument handling, reinforcing a commitment to maintaining clinical standards