Marisa Sandoval Email & Phone Number

Austin, Texas, United States

Austin, TX

Austin, Texas Area

San Marcos, TX

• Supervised Front Desk staff to include hiring, performance evaluations, training and development.
• Scheduled staff according to labor standards and forecasted occupancy.
• Maintained standards of quality Guest Service and contributed to an increase in guest satisfaction through employee development.
• Received departmental related guest complaints and ensure corrective action was taken.
• Ensured staff used optimum guest interaction skills, assigned work and ensured proper performance.

Texas Regional Sales Office, San Antonio, TX

• Handled focus accounts designated by the hotels participating in the Regional Sales Office (RSO) and maximized revenue through increased bookings across multiple properties and brands to include over 80 Marriott hotels.
• Handled customer inquiries within predefined parameters and communicated booking information to hotel service departments.
• Actively upsold each business opportunity to maximize revenue for individual properties.
• Achieved personal and team related revenue goals.
• Ensured business turned over properly and in a timely fashion for proper service delivery in accordance with brand standards.

Texas Regional Sales Office, San Antonio, TX

• Provided administrative support to three Senior Sales Managers and one Sales Manager.
• Distributed incoming sales leads to seven Sales Managers for 19 San Antonio/Austin Hotels.
• Generated and distributed weekly funnel reports for CFRST hotels in the San Antonio/Austin Market.
• Provided assistance to clients as needed to assist Sales Managers.
• Assisted appointed managers with preparing contracts and proposals, blocking space, creating room blocks, completing turnovers, following up with customers and ensuring hotel(s) receive all correct information using.

Austin Capitol Marriott

• Oversaw day-to-day operations of the Housekeeping, Laundry and Recreation departments.
• Used LMS program to schedule 40+ associates and to monitor department hours in order to ensure proper payroll processing.
• Monitored daily the departments’ productivity in order to meet goals set forth by Hotel Controller.
• Responsible for keeping department under budget by keeping inventory, ordering supplies as needed and paying invoices using PeopleSoft.

Austin Capitol Marriott

• Answered and transferred incoming calls for guests and associates.
• Responded to guest needs and complaints using GuestWare system.
• Used GuestWare program to keep records of guest stays and preferences to ensure proper repeat guest recognition.
• Took room service orders for guests and employed upsell techniques to meet goals put forth by management.
• Responsible for monitoring fire control system and informing appropriate associates of status of any fire alarms.
• Entered wake up calls and confirmed their going through properly.

Biology, General

High School