Marisa Beetz Email & Phone Number

Tempe, Arizona, Us

Minneapolis, Mn, Us

• Elevated the store brand by training team members to zone according to Target best practices • Created a culture around pulling priorities at night so that every department is consistently replenishing over 95% of products back to the sales floor• Held team members accountable for attendance and work performance in every department while establishing clear goals and expectations • Ensured team members stayed up-to-date with their computer training and cross-trained in multiple areas of the store • Improved SFS ship-on-time by 4% compared to the previous year and led the fulfillment team to have no carryover every night that I closed • Trained 6 TLs and 3 ETLs on closing the store

Minneapolis, Mn, Us

• Multiplied line busting sales by 15 times what they were in 2019• Improved the annual drive-up time by 1 minute and got the score to green at 1.92• Increased guest wait time score by 13% from 2019• Instituted cleaning practices and routines during a pandemic• Introduced a system that decreased shortages from walked orders• Lead a team that strives to exceed guest service expectations by focusing on decreasing wait time and increasing friendly guest interactions• Analyzed business reporting and guest insights to understand, troubleshoot, and follow-up on opportunity areas• Held team members accountable through clear expectations and performance management• Personalized recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest-centric culture

Minneapolis, Mn, Us

• Communicated and interacted with guests to promote an inclusive guest experience• Resolved guest concerns by problem-solving issues and adapting to different situations• Worked efficiently to minimize guests' wait time while maintaining accuracy• De-escalated any negative situations while following Target's policies and procedures• Ensured the front end team was equipped with the knowledge and supplies necessary for providing a positive guest experience

• Edited, proofread, and fact-checked 20+ books for publication• Quality checked final printer proofs for accuracy before publishing• Handled publishing-related tasks, such as creating Amazon listings and uploading manuscripts• Provided administrative and clerical support requiring confidentiality, initiative, and diplomacy• Maintained calendars and schedules with alertness to agendas, deadlines, and potential conflicts• Answered phones, screened calls, and scheduled appointments using Acuity• Wrote and sent out newsletters to 2,000+ recipients• Calculated authors’ monthly royalties and created invoices for book orders• Submitted copyright applications to the Library of Congress

• Increased revenue using upselling and cross-selling techniques• Prioritized daily tasks and problem-solved issues impeding sales• Organized and streamlined aisles in the stockroom• Delegated tasks for optimal team member performance• Maintained store cleanliness and restocked as needed• Communicated with area leadership to address key issues• Provided exceptional customer service

Tampa, Florida, Us

• Proofread content for spelling, grammar, and clarity• Edited eBooks and blog posts• Created engaging content for social media• Met tight client deadlines for social media scheduling using Hootsuite• Rewrote website copy to improve conversion rates• Optimized blog content to increase ranking and web traffic

Minneapolis, Mn, Us

• Provided excellent guest service on the sales floor and as a cashier• Positioned the weekly advertisements in designated sections of the store • Operated the store phone and handled complaints• Stocked shelves and managed inventory• Answered customer questions and assisted with locating items in the store