Marisabel De Castro Email & Phone Number

Dublin, Ireland

Nova Atria, Sadyford Business Park

*Articulating and communicating complex issues to client offering solutions in an efficient and timely manner. *Prioritising tasks and conducting root cause analysis for multiple issues that may arise. *Creating and executing action plans for problematic situations such as: agent’s low performance, products issues and client’s requests related to training, escalations and business reviews. *Reporting and presenting to the client findings, improvements and relevant changes through weekly meetings and product business reviews (PBR).*Monitoring agent’s performance and setting 1:1 sessions along with Team leader in order to drive improvement. *Conducting Interviews along with the team leader for new hires. *Working globally with the product's risk and payments teams in order to sync information, drive improvements and respond agent’s concerns and questions.*Maintaining excellent relationships with the client and all the Accenture team. * Driving team activities that enforce team building, harmony and motivation among all agents. *Subject Matter Expert (SME) conducting product analysis in order to drive improvements for the client in the policies, system and procedures for risk and payments teams.

Dublin

*Product Analysis and investigation *Training material creation and delivery *Point of contact for other team members*QA - Quality Analysis Support *Support the creation of processes and methodologies

County Dublin, Ireland

*Planing and executing projects related to cultural activities of the organisation *Supporting the Public Relations Team

County Dublin, Ireland

*Community Manager for the organisation’s social media platforms*Creating and executing Marketing Plans within a team. *Supporting event’s organising team and other teams within the organisation.

Arnotts - Henry Street

*Conducting interviews for new hires. *Dealing with dissatisfied customers and resolving customer complaints.*Ability to influence team members- People managing skills *Monitor individual sales and compare and contrast to targets set out by retail partners.*Support department manager with queries to and from suppliers and staff management following stablished KPI’s as well as meeting personal targets. *Train new staff on our brands values and customers needs.* Experienced in Problem Solving

Anzoategui, Venezuela

2012 - 2013 Executive Director of “Cámara Petrolera de Venezuela, Capítulo Anzoátegui (CPV)”, a Venezuelan organisation that represents the productive sector of hydrocarbons (oil, gas and petrochemical).*Setting strategies for achieving company's goals by creating several plans of action to retain and entice new members to the organization. *Managing multiple teams that included both sales and administrative staff.*Planning projects by conducting qualitative and quantitative analysis.*Responsible for managing the organization’s revenues and expenditures. *Responsible for keeping strong relations with stakeholders and shareholders such as national oil company PDVSA and private and public organizations.

Anzoategui, Venezuela

Televisora de Oriente (TVO), the regional channel with the highest ratings in the east of the country.*2011-2012 Presenter and anchor on the TV show "Simply Thursdays". This program was dedicated to interviewing regional and national personalities (Actors, Athletes, politicians, comedians etc.)*2010 - 2012 Creator and coordinator of the “Communications and Corporative Department” TVO channel. (Marketing, Advertising Proposals, Internal and external communications)*2010 - 2012, TVO channel Producer and coordinator of live broadcasts from outdoors.*2010 – 2011 Reporter and interviewer for live broadcasts of the Professional Venezuelan Basketball League “LPB”, at the Luis Ramos gym of Puerto La Cruz city.*2009 - 2011 Producer of entertainment television programs: "Entérate" "Hágalo Fácil" and “De a Toque”

Msc Marketing, Marketing, Masters

Activities and Societies: International Society, Swimming Society*Marketing Metrics *Integrated Marketing Communications IMC *Digital.

International Business Management And Administration, Business Administration And Management, General

English Course, English Language And Literature, General, B2

Public Relations And Communications Journalist

Bachelor Of Arts And Humanities (B.A.)

Activities and Societies: Promo XXI Organising Committee