As a Principal Product Owner, I work within a product family group to modernize technology torecover monies from clients that have file bankruptcy. I ensure an outcome for a product isdelivered that meets the requests from stakeholders and customers. This requires a fundamentalunderstanding of the business and its constraints (financial, marketing, compliance, legal,service, the customer environment, the technical capabilities, the user experience, etc.) toprovide a solution that satisfies all stakeholders and customers.• Interacts and collaborates with stakeholders on key product considerations andaligns with product vision, features and roadmap. Leverages customer insights,feedback, financials, compliance, and risk data to define product features androadmap in partnership with other SMEs.• Builds product backlog, prioritize its items to achieve Objectives and Key Results(OKRs) and continuously keep it up to date. Holds meetings with the product team tocontinuously update product backlog. Ensures product features and processes alignwith applicable Discover compliance and risk management standards. Ensuresproduct adheres to the highest quality standards, including releasing securitypatches not linked to customers.• Defines functional and non-functional product requirements; ensure completeness;integral and consistent; source of requirements for product team. Creates andvalidate user story acceptance criteria. Defines and ensures appropriate testingframeworks for product features (e.g., market testing, functional performance, etc.).• Partners with business technology to create technical features that are required tocontinuously optimize system components and underline infrastructure maintenance.• Builds a culture of accountability and ownership by empowering the product team tomake decisions as close to the work as possible.

(Rocket Mortgage Client Website) As a Product Owner, I bridge the gap between product strategy and development to release features to a website in the FinTech sector that receives 98% client use, averages 800,000 visitors a month, and generates more than $9 billion per year in company revenue. • Following an iterative design and development process, drive the execution, delivery, and outcome of the product throughout the entire product lifecycle. • Translate features into user stories within the team’s backlog to reflect stakeholders’ requirements. • Manages delivery of scope, partners with delivery teams to ensure user stories are clear, and resolves open issues/questions quickly and efficiently.• A tactical member of the development team who attends daily and weekly Scrum meetings. In addition, ensure the developers are working efficiently and on the right items.• Product demos with different stakeholders and users to get feedback for product improvement • Coordinate dependencies with other Product Owners when deliverables are dependent on other Teams for completion, attending PO synchronizations as needed.• Find solutions involving data services between external vendors, internal services, and database applications.• Handle aggressive deadlines and balance multiple projects while maintaining system integrity.• Interpersonal and relationship management skills to effectively collaborate with varying levels of the organization as needed.• Collaborate with Product Architect to determine Enablers and coordinate Enabler Rollout.• Utilize modeling tools such as Gliffy to prepare process flows. • Experience with GIT/source code management.

(MyQL Client Website)As I Business Analyst, I used my business analysis capabilities to work on one of the core teams supporting a B2C transactional website to improve and streamline processes that help an organization meet its objectives and reach goals. • Evaluated mortgage operations business processes, anticipated requirements, uncovered areas for improvement, and developed and implemented solutions. • Translated features into user stories within the team’s backlog while managing, ranking, and prioritizing the backlog to reflect stakeholders’ requirements. • Documented clients’ needs and analyzes business processes from a technology standpoint to create process diagrams for a visual representation and/or detailed process to be presented to developers.• A tactical member of the development team who attended daily and weekly Scrum meetings. In addition, ensuring the developers worked efficiently and on the right items. Also, prepare test plans and performed user acceptance testing.• Coordinated dependencies with other Business Analysts when deliverables are dependent on other Teams for completion, attended project synchronizations as needed.• Apart from product demos with different stakeholders and users to get feedback for product improvement. Also, stakeholders to gain insight into how clients experience the product. • Interpersonal and relationship management skills helped to effectively collaborate with varying levels of the organization as needed.

(Document Conversion)As I Business Analyst, I used my business analysis capabilities on a cross-functional team supporting a document conversion into our document storage and retrieval system to improve and streamline processes that help an organization meet its objectives and reach goals.• Found solutions involving data services between external vendors, internal services, and database applications.• Worked with a variety of partners such as Business Consultants, business members, Engineers, and QA to deliver quality technology solutions to the business goals.• Handled aggressive deadlines and balanced multiple responsibilities while maintaining system integrity.• Wrote use cases or specifications for changes by analyzing the impact of the request and business process.• Provided training and mentorship to new team members and business partners.• A part of an Agile Software Development process, working in conjunction with users/stakeholders and the technical delivery team.• Documented clients’ needs and analyzes business processes from a technology standpoint to create process diagrams in Gliffy for a visual representation and/or detailed process to be presented to developers.• Coordinated dependencies with other Business Analysts when deliverables are dependent on other Teams for completion, attended project synchronizations as needed.• Interpersonal and relationship management skills helped to effectively collaborate with varying levels of the organization as needed.

(OnBase)As a Business Analyst, I worked on a team of Business Analysts that supported various applications. My focus was a document management system called OnBase to improve and streamline processes that helped the company meet its objectives and reach goals.• Worked with a variety of partners such as Business Consultants, business members, and Engineers to deliver quality technology solutions to the business goals.• Analyzed and evaluated business processes, anticipated requirements, uncovered areas for improvement, and developed and implemented solutions. • Performed responsibilities including planning, preparing, and documenting information obtained during the meetings as well as identifying and communicating, tracking action items, and ultimately making sure all commitments are met timely.• Configured workflows for processes using OnBase Config application.• Performed manual testing by creating test documents, test cases, bugs/defect tracking, defect management using TFS, and Test Manager.• Provided training and mentorship to new team members and business partners.• Handled aggressive deadlines and balanced multiple responsibilities while maintaining system integrity.• Updated, implemented and ensured timely completion of projects.

- Plan develop, and implement custom applications or enhancements including researching and analyzing customer needs, modifying existing programs, assisting in the conversion of operating systems, and preparing appropriate documentation in accordance with established methods and procedures using Access 2003, PL/SQL, and/or Crystal Reports.- Knowledgeable of specialized Document & Imaging System (Unisys Client Work Manager) in the assigned support area and a key resource in the area on technical issues, report generation, and analytical data.- Participate or provide oversight in gathering requirements, developing test plans and strategies, and developing and/or reviewing test scripts with test team.