Marisa Phillips Email & Phone Number

• Successfully managed 4MM+ of major retail grocery business • Prepared monthly comprehensive account profitability analysis reports for all full service maintenance contract customers • Primary liaison between customer and company to resolve customer concerns and provide solutions• Identified sales opportunities through review of site history and contractual agreement to increase customer satisfaction and company profitability• Worked cross-functionally and collaboratively with branch personnel across 3 states to deliver a superior customer experience from initiation of contract through service delivery

• P&L Responsibility for 9MM+ service operation• Responsible for a staff of 25 field service technicians servicing multiple grocery and retail chains throughout Northern California • Directed a staff of 8 office personnel responsible for dispatch, purchasing, inventory control and billing • Managed Work in Process to achieve operating income targets• Ensured compliance with company safety policies to minimize work related accidents and injuries• Monitored and ensured adherence to administrative procedures in accordance with company guidelines

• Successfully managed 7MM+ of major retail grocery business spanning 5 accounts• Collaborated with service technicians and management to generate and present over $1M of additional quoted work • Prepared monthly comprehensive account profitability analysis reports for all full service maintenance contract customers • Primary liaison between customer and company to resolve customer concerns and provide solutions• Routinely performed site visits to resolve service concerns and look for potential sales opportunities• Identified sales opportunities through review of site history and contractual agreement to increase customer satisfaction and company profitability• Worked cross-functionally and collaboratively with branch personnel to deliver a superior customer experience from initiation of contract through service delivery• Trained client staff in the use of E-service, Hussmann’s proprietary and internal electronic service management system • Automated monthly preventative maintenance scheduling and field personnel assignments to reduce occurrences of missed services and guarantee compliance with contractual obligations

Bachelor Of Science (B.S.), Global Business Management

Associate Of Arts (A.A.), Accounting