Marisa Harding, Mba Email & Phone Number

• Lead 50+ participating members AD Member PIM and tool adoption, enable transitions and member satisfaction.• Increase member engagement scorecard KPIs to support retention.• Drive adoption in the AD Member PIM and other AD tools.• Drive accountability for deliverables internally and among customer and partner teams.• Through regularly conducted touchpoints, establish a trusted/strategic advisor relationship with assigned members and drive continued value of our solution and services.• Educate and advise on potential use cases and workflows.• Manage account issues and work closely Sr Director, Digital Success for any escalations. • Collect product feedback and advocate for the member.• Well versed in industry news, technology products, platforms and partners to provide and maintain a deep industry and ecosystem expertise.

Wayne, Pennsylvania, United States

• Assist Director of Account Management with serving as a liaison and point of contact for eContent Services with members and AD’s third party partners.• Support members in their adoption of the AD Member PIM (Product Information Management) and CSR (Customer Service Representative) Portal through deep knowledge and understanding of the tools. Provide feedback to service provider on user experience improvements.• Lead member onboarding and support Director in recruiting efforts.• Assist members with eContent training, technical questions, and AD’s eContent process.

Fort Washington, Pa

• Greeted and admitted members and guests into the club by scanning their membership cards and responding to messages regarding their membership account.• Entered sales transactions for members, including program, service, and payments.• Processed member paperwork, including address changes, and electronic funds transfers.• Answered club phone to assist with member and guest inquiries

West Chester, Pa

• Assisted in all phases of eCommerce daily tasks including product ranking, updating classes, and executing seasonal marketing campaigns via contextual skinny banners• Collaborated with cross-functional partners in content development, eCommerce, and marketing to gather information and support promotional calendar• Conducted competitive analysis to support new product launches and current product trends.• Collected and organized data into spreadsheets and presentations

King Of Prussia, Pa

• Gathered information from the web and inputted it into the CRM (Customer Relationship Manager).• Made phone calls to gather sales data to qualify leads.• Cleaned and reformatted lists of existing data within the CRM.• Understood the components of viable, lucrative leads and how to get them into the hands of the sales team.• Identified and processed leverage to be used by the sales team.

Master Of Business Administration - Mba, 4.0

Bachelor Of Science - Bs, Business Administration And Management, General

Activities and Societies: Minor in Business Law and Human Resource Management West Chester University Dance Team - Secretary during.

Education record