Marisa Monroy Email & Phone Number

Berkeley, Ca, Us

San Francisco Bay Area

- Main goals are to highlight exceptional customer service, drive sales, and facilitate upgrades for current Tripleseat customers on additional products, EventUp, Tripleseat+Direct & Insights.- Developed and executed strategies to effectively reach out to multiple Tripleseat customers, emphasizing their satisfaction and addressing their needs.- Proven track record of being an effective team player, collaborating seamlessly with multiple teams to deliver top-notch customer experiences.- Established and managed strong customer relationships, ensuring long-term loyalty and satisfaction.

- Building and maintaining strong relationships with existing customers to drive revenue growth and ensure customer satisfaction.- Developing a deep understanding of the event management and sales industry and staying up to date on market trends and competitive landscape- Providing accurate and timely sales forecasts, reports, and other information to management.- Participate in trade shows, events and other marketing activities to promote Tripleseat and build industry relationships.- Maintaining accurate records in the CRM system and other sales tools to ensure effective pipeline management

- Introduce new products to current customers- Developed strategies and execute effectively outreach -Established and managed customer relationships

Brea, California, United States

- Led all aspects of event production from menu design to room design, managing an average of 8-12 events weekly.- Oversaw budgets ranging from $1.5K to $20K and ensured adherence to timelines and deadlines.- Managed a variety of events, including company parties, professional presentations, and anniversaries, birthdays.- Interfaced with third-party event planners and office managers to coordinate events.- Served as client partner, coordinating event in alignment with vision and resolving issues timely and effectively.- Provided exceptional customer service and established strong customer relationships, increasing recurring events monthly. - Developed marketing plan for private dining program and services and promote private dining using flyers, banners, social media, complimentary incentives, increasing profits by 15% in 2019.- Established project and event roadmaps to define project scope, objectives, timelines, and milestones.- Liaised with on-site staff and contractors to ensure a successful production against timelines, budgets, and expectations.- Communicated with clients to define requirements and scope of work through consultative calls and brainstorming sessions.- Increased private dining event sales by 35% in 2021 from 2019 and tracked costs, sales, and other data using Tripleseat.

Brea, Ca

- Assisted sales managers with answering inquiries from potential and existing and following up on leads.- Designed menus and room configuration for each event; updated event menus with Chef's new creation. - Coordinated timelines, budgets, vendor relationships, and staff for an average of 8-12 events per week to ensure highest quality standards of food and guest experiences.

Alhambra, Ca

- Managed designer's calendars and scheduling appointments- Handling incoming calls, emails, and correspondence- Coordinating travel arrangements and accommodations- Providing administrative support to executives or team members- Setting up and organizing meetings, conferences, and events- Coordinated timelines and purchasing for high-end events attended by up to 200 guests such as weddings, premier parties, anniversaries, and birthdays. - Organized existing and incoming inventory for warehouse; tracked orders and shipments.

Reno, Nv

- Planned all aspects of conferences, weddings, and other company and individual to ensure seamless production.- Worked with business clients (casinos and local rotary club) to organize events attended by up to 400 guests.- Prepared events according to client needs, preferences, and budgets (up to $250K), managing and exceeding expectations.- Visited venues, managed on-site logistics, and directed sound and technical services.

San Francisco, Ca

- Managed servers, greeted guest, made reservations, and finalized large party reservations.- Inspected staff to ensure compliance with safety standards.- Ensured quality customer service & satisfaction.- Educated staff on menu items such as source and quality of ingredients- Assisted in private dining room events: sending contracts, organizing menus, working with vendors.

San Francisco, Ca

- Coordinated details of events such as business meetings, birthdays, anniversaries, andemployee appreciation dinners.- Created contracts and managed event budgets.- Created Banquet Event Orders: Sent and overviewed with Chefs, Servers, and additional Mangers using Gather software. - Managed servers, greeted guest, made reservations, and finalized large party reservations.

San Francisco, Ca

Brea, Ca

Irvine, Ca

Midway City, Ca