Merchant Relationship & Content Creator
Pt. Hausjo Digital Pro
Cipondoh, Banten, Indonesia
With a strong focus on delivering exceptional customer service and building lasting customer relationships, I excel in acquiring new customers and ensuring their satisfaction. My proficiency in problem-solving, database management, bookkeeping, social media, branding, and shipment compliance allows me to contribute to business growth and success. Managed and maintained positive relationships with a diverse customer base, ensuring their satisfaction and loyalty, while acquiring new customers through strategic utilization of marketplaces and databases, employing effective lead generation and conversion techniques. Addressed customer inquiries, concerns, and complaints promptly and professionally, ensuring timely resolution and exceeding customer expectations, utilizing strong problem-solving skills to identify root causes of issues and implement appropriate solutions. Collected and managed customer data in databases, ensuring accuracy and compliance with data protection regulations, and conducted bookkeeping tasks such as invoice management, payment tracking, and financial record keeping. Created and managed engaging social media posts to enhance brand visibility and attract potential customers, developed compelling branding content including website copy, marketing collateral, and promotional materials to effectively communicate the brand's value proposition, and ensured compliance with shipment regulations and standards, coordinating logistics and documentation for smooth and efficient delivery.
