• Owns operations that support ERG leaders, allies, and CSR partners to ensure alignment and integration of ERGs and CSR strategic plans, budgets, and programming• Develops and implements global DEI policies that impact corporate DEI strategy and company engagement goals• Manages relationships with giving programs that surface tangible benefits and actively promote inclusion, company alignment, and internal CSR governance• Supports partners including Talent Attraction, Employee Experience, Total Rewards, Internal communications and Executive Leadership teams on initiatives and programming that drive systemic inclusive change

• Interoperability expert in functionality for Direct Messaging, patient record sharing and HIE management• Managed escalated issues through technical reporting, meeting facilitation, and delivering root cause analyses to internal and external stakeholders• Partnered with product management and engineering teams to identify, develop, and support new functionality that best meets the needs of clients and healthcare networks• Championed industry collaboration for Direct Messaging and oversaw metrics reporting and HISP testing; designated member of national consensus body and standards review• Lead vendor support for Carequality and Commonwell issue resolution, connection maintenance, and client relationship management

• Provided technical customer support and high quality service through interface support queue management • Lead issue tracking and incoming requests across different teams; created and managed support documentation and knowledge articles• Operationalized interface training for internal teams and for application analyst through c-suite• Earned Scrum Master Certification from the Scrum Alliance

• Manages post-live onboarding relationships with clients to evaluate performance and satisfaction• Analyzes performance data and processes to develop quality solutions for workflow issues • Plans and executes custom engagements with end users and other operational stakeholders• Track record of high client satisfaction due to expert level of industry and product knowledge • Serves as athenaDiversity Council Chairwoman and lead strategic planning that drove diversity and inclusion best practices; collaborated as a trusted partner to executive leadership; developed programming that builds a culture of diversity champions and improves employee engagement

• Managed product education for mobile solutions using iOS and OS X platforms, and mobile apps • Researched functional specifications and collaborated with product managers and engineers to write and edit technical guides and other documentation including product announcements, release notes, online help, and knowledge base articles• Implemented project to create scalable, customizable guides with client branding to improve customer information experience

• Directed communication for the highly competitive International Business degree program• Cultivated corporate relationships for student site-visits, internships, and job placement• Spearheaded student relations campaign to include orientations, lunch and learns, and informational panels• Funded 100% of my graduate education through this full-time position which allowed university staff members to complete a university degree

• Led developer team through implementation to create an online database system using agile methodology• Worked with clients to determine requirements and oversaw production of all project life cycle documentation including use cases, wire frames, and modeling• Managed end-user training by creating instructional manuals, online tutorials, and conducted onsite training

• Developed project plans, schedules, and monitored activities for dozens of publication projects• Improved business processes by introducing onboarding programming, procedure manuals, and an internal portal for assistants to help expedite editorial projects • Tripled production by establishing a competitive internship program to staff editorial team • Managed editorial guidelines, training curricula, and documentation for software training • Responsible for website content and social media including Facebook, Twitter, and Blogger

• Developed content for online campaign to incorporate user stories, VoIP industry trends, and promotional marketing material on website• Wrote press releases, media alerts, and maintained other collateral