Marisa Weiss Email & Phone Number

California, United States

San Francisco Bay Area

- Oversee operations across four product lines, aligning with managers and leads to ensure team success.- Review and optimize processes to meet and exceed ticket timelines, improving efficiencies.- Partner with Product and Engineering to develop tooling for improved workflows.- Report on monthly and quarterly metrics and create proactive workflows to address tasks before reactive support needs.

- Managed a team of Solution Engineers working across all product lines pre and post-sale.- Conducted presale demos and ensured all technical aspects of client projects were met.- Audited team performance, ensuring sales team success and client project feasibility.

- Launched the Brand Monitor product, building out internal processes for Customer Success, Support, and Operations.- Built and managed a team to service initial clients and meet SLA’s.- Developed kickoff, onboarding, and QBR processes, aligning Product and Engineering with client needs.

- Managed the Customer Success Team, ensuring churn and upsell quotas were met.- Guided the team through challenging periods with complicated technical issues.- Acted as Prowl Product Manager, collaborating with engineering to design workflows and solutions.- Trained teams on Prowl tooling and MAP Compliance, leading to increased success year over year.

San Francisco Bay Area

- Maintained large existing book of business post acquisition and trained new team members on MAP platform. - Achieved low churn rates and high upsell numbers.- Promoted to Team Lead- Implemented training program for newly hired CSM's for seamless onboarding and best possible customer experience as accounts are transitioned to new team members.

(Acquired By Pricespider) San Francisco Bay Area

- Managed large book of business, consulting on MAP Policy enforcement using the Prowl product tool.- Promoted seamless and legal enforcement efforts, leading to the lowest team churn rate. - Conducted customer webinars on best practices and was a Customer Summit speaker in 2019.

Emeryville, Ca

- Set up and managed media campaigns for a diverse book of business across various verticals.- Utilized different media buying platforms and audience management tools to ensure successful campaign outcomes.- Chosen to work on special project leading companies own media plan.

San Francisco Bay Area

- Enhanced tracking and trending of some of the companies most complex dynamic creative campaigns.- Oversaw the companies largest clients including Coles, Albertsons/Safeway, Tailored Brands, Toyota and Constellation Brands.- Managed campaigns via strategic partnerships Spongecell entered into with MediaMath, partnering directly with the Account Directors to combine efforts and deliver enhanced services. - Performed Ad Operations tasks and acted as my own Solutions Engineer to service clients in Australia and other timezones.- Collaborated with Product and Engineering teams on product enhancements and launched new Self Service tools, onboarding the first clients to use these tools.

- Oversaw the implementation and management of dynamic creative advertising campaigns for a diverse client base.- Collaborated with strategic and enterprise clients to deliver impactful marketing solutions.- Provided comprehensive support in Ad Operations, ensuring seamless execution of campaigns.

- Managed the San Francisco office locally and the Chicago office remotely.- Responsible for office supplies, food, and technical orders.- Coordinated with IT to ensure all tech needs were met and handled onboarding/offboarding tasks.- Organized building needs, office parties, happy hours and client events.

Walnut Creek, Ca

Denver, Co

After starting in Reservations and Retail I was promoted to Admissions Scout where I enrolled new students and maintained great numbers and averages.

San Francisco Bay Area

Coordinated large groups of people in GOTV. Maintained large numbers of contacts with political groups and neighborhood groups with major interests in parks. Organized volunteers and interns at events, coordinated staffing schedule and events schedule.

San Francisco Bay Area

As Campaign Coordinator I was in charge of scheduling all events, coordinating transportation, and making sure time sensitive issues were addressed. I maintained contact with many people and organizations, such as Unions and Political Actions Groups to make sure the candidate could receive endorsement information. I also undertook managing the Public Financing which included collecting contributions, logging all contributions, coordinating events for contributions and then databasing and sending all documents to the accounting firm the campaign used. Along with this, a big part of this position was being out in the public, talking with voters, attending group meetings, and making sure there were volunteers and supporters at all the necessary places.

Coordinated salon retail as well as appointments. Retail and guest services.

Managed kayak shop and led guided kayak tours on the San Francisco Bay.

Bachelor Of Arts (Ba), Politics

Bachelor Of Arts (B.A.), Politics