Marisa Yanoff, Mha Email & Phone Number

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

As a Clinical Delivery Manager, I played a critical role in project managing, coordinating,and implementing workflows to support our Clinical Delivery Model across internal and external work streams. This enabled the best service to our members and ensuring our partners knew how the members were going to receive care. As part of the Clinical Operations.

Durham, North Carolina, United States

1. Hired, trained, and managed a team of 45 employees, increasing overall productivity by 50% through effective scheduling of patients and team members2. Reduced patient complaints by 75% through intensive customer service training3. Increased workplace satisfaction by 25% through quarterly individualized coaching sessions4.Saved over 15 hours per week of.

Encinitas, California

• Seacrest Village Retirement Communities is a not-for-profit, senior housing and healthcare organization.In this role, I oversaw the daily operations of the largest retirement community within the organization. This.
• Key member with navigating the organization through the pandemic crisis without interruption.
• Enhanced operational efficiencies; restructured and aligned the department; designed new policies for resident services, transportation, life enrichment, volunteer services, and fitness
• Improved the acclimation process of new residents; designed a resource guide for all the departments.
• Led the COVID-19 vaccine administration to all residents and staff.
• Attained savings through successful contract negotiations with vendors and contractors.

Encinitas, California

1. Promoted to Director within 3 months of training due to strong performance and organizational impact2. Fulfilled state training requirements while simultaneously performing Director responsibilities 3. Assisted the Director of Nursing with administrative tasks, reducing over 10 hours per week of manual work4. Built expertise in compliance, regulations.

Rockville, Maryland

• Kaiser Permanente (currently Mid-Atlantic Permanente Medical Group), is one of the nation’s premier multi-specialty medical groups, with more than 1,600 physicians spanning over 50 subspecialties.I collaborated with.
• Reduced the patient wait times and increased the staff workflow; led the development of a system for the Ophthalmology Clinic.
• Provided assistance with disenfranchised communities receiving services; worked on Diabetes Day.
• Improved the workflow process for the Research Bank; created and implemented a tracking system for blood samples.

Washington D.C.

I maintained the organizational website; created a database for licensure exams for the nursing home administrators.

Washington D.C.

I supplied administrative support to leadership and staff; organized the flu shot for over 100 employees.

Ithaca, New York

I implemented a satisfaction survey for residents’ quality of care; developed a database for nurses and managers.

Ithaca, New York

I administered sales and customer support; exceeded sales goals through relationship building.

Ithaca, New York

I served as an Aid to admission counselors and staff and also as a Tour Guide; engaged with up to 25 prospective students and their families during campus visits.

Ithaca, New York

I delivered administrative support to the departmental staff including setting up programs and services.

Mamaroneck, NY

I performed Abaqis surveys and hospice audits; created operational budget proposals for a major project.

Master Of Health Administration - Mha, Healthcare Administration

Activities and Societies: Upsilon Phi Delta Society, LeadingAge DC Member, HackFest, HFMA Member, and ACHE Member

Bachelor Of Science - Bs, Public And Community Health (Minor: Health Policy And Management)

Activities and Societies: President of Hillel, Member of Project Generations, Member of Senior Class Cabinet, Treasurer of Public Health.

Masters Of Healthcare Administration