In my role as a Clinical Solutions Associate, I work with multiple parties in the care of injured workers on catastrophic cases under workers compensation.

- Recruited to tackle non-compliance issues and implement efficiency measures to curb escalating figures.- Conduct rescheduling calls for patients in New York, Michigan, and Arizona to ensure appointment compliance.- Manage intake and scheduling for consultations to streamline organizational workflow.

- Manage 300+ worker's compensation cases in collaboration with Sedgwick, Walmart, Gallagher Bassett, and Publix.- Coordinate patient care and appointments to uphold compliance standards.- Facilitate documentation processing and care requests by liaising with adjusters and third-party administrators (TPAs).- Maintain consistent communication with providers for necessary documentation and appointment adjustments.- Serve clients predominantly across the East Coast: NY, NJ, MD, VA, PA, FL, NC, SC, IL, IN, TX, KY, TN, AL.

- Occupational Health Case Coordinator at Carle Health, specializing in Occupational Medicine, General Surgery, and Ophthalmology.- Advocate for patients, guiding their treatment journey across departments and engaging with stakeholders.- Manage treatment authorizations, facilitate procedures like IMEs, and support return-to-work assessments.- Collaborate with HR to administer Carle's Return to Work program, guidelines, and policy/procedures.- Conduct reviews and organize return visits, contributing to patient care.- Support colleagues' professional growth through interviews and training.

- As Office Manager, oversaw daily operations and provided comprehensive administrative support to senior management.- Managed high call volumes and diverse administrative tasks, ensuring seamless office operations.- Initiated monthly recognition programs, fostering a positive work environment and boosting morale.- Organized large-scale events for a workforce of over 500 employees, including awards ceremonies and community volunteering opportunities.- Established partnerships with health facilities to develop a robust work comp case management team and address organizational audit scores.

- Managed front office operations including payment collection, telephone management, and paperwork processing.- Maintained office cleanliness, organized supplies, and managed inventory.- Provided health insurance quotes and addressed customer inquiries with exceptional service.