- Manage a department which delivers consulting, implementation, and training services to System i customer-base of approx. 2,000 in size (responsibilities include but not limited to staffing department, running day-to-day operations of department, performing annual reviews, generating monthly reports for financial purposes, handling of customers with very strict demands, developing annual budget).- Evaluate scope of each customer project and then assign project to Professional Services Consultant possesses the corresponding skill set needed to bring project to completion.- Develop and maintain training programs for new and existing products.- Meet customer project deadlines by traveling up to 75% during peak time to customer sites to provide consulting, implementation, and/or training services on a System i-based document management software package and Windows-based content management application.- Escalate software issues to Support and/or Development Department which cannot be addressed by software functionality.

- Provided implementation and training of accounting and distribution modules of ERP software package to existing customer-base.- Troubleshot and resolved customer's issues with ERP software package.

- Conducted on-site, in-house, and web-based training of iSeries-based software package designed to allow users to create, edit, and store documents on the iSeries.- Produced and maintained pre-recorded web-based training sessions as an alternative medium of instruction.- Designed clients' documents such as checks, purchase orders, invoices, etc., and implemented software package to manage such documents.

- Delivered on-site implementation and training of PC-based accounting, distribution, and manufacturing software package (ERP solution).- Provided on-going support of ERP software package leading to improved overall customer satisfaction.- Developed, implemented, and evaluated software training programs tailored to meeting specific client needs.- Performed periodic re-evaluation of client needs in order to make upgrade recommendations as needed to ensure maximized operational efficiency.- Interfaced with third-party vendors to ensure delivery of hardware and/or software in a timely manner in order to meet customer's implementation/training deadline.