Marisha Tinker Email & Phone Number

Louisville, Kentucky Area

Administers examinations (written, oral, computerized clerical, performance, etc.) Explains Civil Service exam procedures to applicants Grades exams and records results Notifies candidates of exam results Maintains exam files and records Creates documents related to exam activities as required Copies exam materials and coordinates the collection of exam materials for mass testing at all test locations Certifies candidates for interview and maintains associated eligibility lists Interprets Civil Service and Police Merit Board Rules and applicable union contracts in the certification of eligible candidates Schedules candidates for interview and subsequent steps in the selection process Assists in maintaining the requisition log Maintains confidential examination files and related records Answers all incoming questions from potential candidates before and after testing. Communicate any need or resolutions between HR and other departments or city entities. Receive and process background check requests. Proof read emails and correspondence to potential candidates. Maintain communication between the city and Dismas Charities, by keeping up with new policies and procedures and maintain work logs. Thus, making sure the city and Dismas Charities are following, and are in compliance with the initial agreement. Utilize Microsoft Office and People Soft programs.

Louisville, Ky

Process vehicle renewals. In the form of telephone renewals, mail in renewals and web renewals. Process vehicle transfers. Process daily workloads of 100 to 300 pieces a day. Gathered data and created spreadsheets to track pending telephone renewals. Continuously met goals daily and weekly. Faxing lien releases to the appropriate department. Process titles on new vehicles as well as person to person vehicle transfers. Utilize AVIS telephone system, POS systems, fax machine and other office equipment

Louisville, Kentucky

Working for a company with a client in the telecommunications industry. Provide training on new policies and upcoming promotions in regard to the client for the entire center. Conducting new hire training classes to educate the incoming employees on policy and procedure for the company as well as the client. Collecting and filing new hire paperwork (i.e. w-4 and I-9). Entering data into People soft to make sure that the new hire candidates were receiving credit for their time in training as well as keeping track of attendance and pay. Entering data into excel for records of all training completions. Working with the scheduling desk to schedule trainings and make sure that the trainings were entered, into employee schedules. Directly manage, train, mentor and advise agents and supervisors. Analyze reporting to determine deficiencies in performance and helped develop gap trainings to improve quality. Utilize NICE recording software to facilitate coachings with agents. Gathered data and created spreadsheets to help generate monthly billing invoice for Continuing Education credit as well as transition training. Worked with management to create company incentive challenges and quarterly employee appreciation events and contest

Part a team of 15 Customer Service Representatives that were responsible for providing technical support and customer service to Broadband Services Customers. The team was responsible for providing technical support to customer and helping teammates with support questions. Selected Contributions: • Utilize Avaya soft phone systems to maintain adherence to requested line. • Assisted customer with troubleshooting and educating customers on self-help troubleshooting. • Checked and diagnosed systems with a resolution of quick troubleshooting fix or technician dispatch. • Sold services, set up installations, answered billing questions and took billing payments. • Conducted team huddles and training sessions on new products, policies and procedures.

Responsibilities included assisting customer both internally and externally with the company website. Worked in a team environment in which customers received high levels of service and employees were motivated to deliver top performance. Selected Contributions: • Educated customers on using and navigating the company website to place online orders. • Received online orders and routed orders to correct stores. • Maintained stores online menu by making sure the correct products were reflected on the menu. • Reviewed and handled customer complaints, either immediately or routing to the correct department. • Conducted team huddles to go over team stats and new information