Mariska Hattingh Email and Phone Number

Sourcing of vehicles from other dealers for customersStocking of vehicles (Kerridge/AutolineInvoicing of vehicles to customers (Kerridge/Autoline) Order, check and receive cars Age analysis, reconsFloorplan paymentsProcessing of invoices and payments for suppliers (Kerridge/Autoline)Creating orders to sales staff/suppliersWeekly stock take for new and used vehicles (BMW, MINI, 2nd Tier)eNatis systems – License and registration of new vehicles for customer and fleetRunning of demo and stock fleet. This includes registration, tracking, preparation of demos for staff and fleetAdvertising of vehicles on various platforms Ensure deliveries of vehicles to customers are prepped according to standardVehicle debtor Creating deal files for customers

Maintain accurate customer databaseEnsure opportunities allocated on receipt (Virtual Showroom in FocusPro+)Ensure opportunities are actioned by Sales team within 24 hoursImprove dealership customer experienceCustomer satisfaction results (S-CSI, S-MSI for sales and after sales)Internal customer complaint processTo manage the dealer CRM database and processes to ensure the data is regularly cleansed Ensure customer and prospect data is captured accurately by relevant front line staff on dealership databaseEnsure customer database contains both accurate sales and after sales dataCoordinating of events and team buildingsEnsures a seamless process flow from the customer’s initial order to the delivery of products and services.

Posting and bankingAdministrative duties typing; filing; presentations etcQuotations for new and existing clients BEE certificatesContacting leads and renewal of clients BEE certificates or expired certificatesAssisting clients with quotes, queries and required documents for verificationAssisting walk in clients Updating customer profiles on ISOsolvedPayments follow-upQuotes follow-upBuilding relationships with existing clients and follow up on quotesScheduling or orientation meetings and verification audits for verification analystBuilding of clients files for verification analystBuilding and maintaining strong customer relationships

Job description and duties:Office and administrative duties: Posting, banking, email and creatingAssisting students with queriesCreating timetables for relevant departm