- Works independently to accurately input work order data in the company database, identifies missing details, and follows up with clients to ensure records are received.- Processes payroll on a bi-weekly basis. - Manages social media accounts.- Designs marketing assets for local networking events.- Oversees implementation and day-to-day functions of all company software.- In-house IT Consultant

- Conducted and reported on senior living market research.- Created operational systems for senior living community operators around reporting and inventory management.- Gathered data on newly available senior living properties, current residents, and potential clients in the market.- Created and executed select growth marketing campaigns and sales experiments.- Designed and managed inventory stock for model rooms shown in senior living communities.- Coordinated community photography sessions and managed revisions.- Created and implemented billing systems that are unique to each community contract.- Generated analytics dashboards to report on business metrics, using Looker and SQL.

- Managed Operations Associates in all merchant onboarding processes.- Trained merchants to use various POS systems as well as Towne’s platform.- Created unique onboarding plans for merchants to fit the needs of their business.- Streamlined all communications between merchants and Towne employees.- Defined and maintained operational and quality metrics to evaluate performance and solve variances.

- Organized home therapy stations to improve the learning environment for a special needs child, in cooperation with a team of specialists from UCSF medical center. - Coordinated with parents to promote an efficient calendaring system. - Managed supplies and operations of multiple homes.- Tutored in mathematics, logical thinking, and reading.

- Recommended and implemented new digital marketing strategies.- Trained temporary associates on all operations and procedures.- Shipped and packaged online orders.