Marisol A. Email & Phone Number

Princeton, Tx, Us

Plano, Texas, United States

Responsible for helping lead the design and implementation of the lesson planning and product launches across all company-owned field locations and partner 3PL teams in an environment of high change. Create and deliver training, drive continuous improvement, ptoject management involvement in a variety of formats and media, with a target delivery audience of professionals in an adult learning environment; to ensure Peloton team members and 3PL partners are fully proficient in their roles.- Ensure proficiency via new hire training and onboarding, certification programs, ongoing development, new products, processes, and systems using multiple channels and tools to support an array of adult learning styles- Collaborate with operational leaders to understand operational needs and priorities to effectively transition and support employee learning to production transition- Evaluate training effectiveness and calibrate across network of trainers to ensure consistency of training content and training outcomes, across all of our sites- Work closely with L&D team in a dotted line relationship, partner with QA and business leaders to drive improvement and initiatives in the practical learning environment- Act as a subject matter expert (SME) for system or product testing, instructional design feedback and proposed process improvements- Coordinate with people leaders, operational leaders (in-house and outsource) and capacity planning teams to ensure learning cohorts are deployed to support company goals and timelines

United States

Responsible for leading and executing an assigned Division of Responsibility (DOR) through planning and detailed follow through.Performs Leader on Duty responsibilities by driving results and responds to customer concerns timely and with appropriate resolution.Assists store management with modifying schedules based on business climate to maximize sales and productivity.Regularly communicates with Store Manager to discuss strengths, opportunities, and trends in business.Supports the planning and execution of store processes and merchandise placement in an efficient manner while following brand guidelines.Supports store team with Asset Protection through a consistent level of customer service, education, and operational controls.

North Richland Hills, Tx

• Facilitate training program for all areas of the business as needed.• Serve as mentor to level I and II trainers and provide feedback with intent to enhance self-awareness and facilitation skills.• Work with business partners and instructional designers to ensure training materials and assessments are up to date and match current policies and procedures.• Facilitate workshops and training classes and sessions both face to face and virtually for both exempt and non exempt employees.• Keep attendance, records and conduct evaluations to identify areas of improvement and monitor trainee performance.• Collaborate with aligned business leadership to meet training objectives.• Work with leadership on creating training related communications for our business partners as required.• Lead class participants through levels of learning, including awareness, knowledge, skill and mastery• Facilitates active discussion, incorporate varying views that lead to comprehension, interpretation and on the job application of curriculum.• Provide developmental feedback to associates both in and out of new hire training.• Utilize business knowledge to enhance learning through providing context for course development as needed.• Travel off site, out of state for up to 4 weeks at a time for training and business needs.

Texas, United States

Meet and exceed sales goals and standards of performanceAttain personal sales goals dailyContribute to a fun, full-service shopping experience for PANDORA guestsBuild customer relationships and developing return business

Dallas/Fort Worth Area

* Displayed, Demonstrated use of alkaline water product* Built strong relationships with customers and provided superb customer service.* Followed proper guidelines for food safety* Promoted sales and answered product questions or concerns with up-to-date knowledge of sales and store promotions.* Helped customers with general promotions for alkaline water machine located in store locations.* Demonstrated water machine and how to purchase alkaline water for customers and gave samplings.* Described products to customers and accurately explained details and care of merchandise

Irving, Tx

- Oversee training and educational new hire curriculum for the Irving, TX and Peoria, IL offices.- Identifying training and development needs through job analysis and HR and operations consultation to better training and follow up training processes. - Develop and expand training manual information and/or tip sheets for new hire's and tenured representative's education and growth.- Managing the delivery and facilitation of training and devising a training strategy for the organization.- Working closley with the QA team to identify trends so to ensure all trends are addressed and corrected seamlessly.- Monitor and review progress of new hires through questionnaires and discussions with operation supervisors/managers.- Ensuring and tracking statutory training requirements are met center wide. (HIPAA, TCPA)- Amending and revising training program as necessary in order to adapt to changes occurring as business needs demand.- Keeping up to date with developments in training by reading relevant development material, going to meetings and attending relevant courses.- Researching new technologies and methodologies in workplace learning and presenting research.- Training and participating in the Peer Interview Process. - Assisting HR and operations with recruiting and the operations interview process; screening bilingual candidates.- Creating and presenting an informational company training presentation for future clients to understand company's methodologies.- Managing a team of QA representatives and ensuring team and operations quality calibration.

Houston, Texas Area

- Monitor, grade calls and provide feedback by coaching CSR’s on performance or advising unit managers on performance plans for C representatives.- Create refresher/ongoing training for customer service & collections representative development.- Facilitate off-site new hire systems, insurance and HIPAA compliance, FDCPA training via teleconference & WebEx. - Facilitate systems, soft skills, HIPAA compliance, FDCPA training & insurance training for new hires.- Create documentation of current & improved company and center positions/processes.- As a HIPAA Compliance Team Member, perform quarterly call center audits; Participate and evaluate Houston center on HIPAA breach & FDCPA incident investigations, along side HR.- Co-Facilitate Management Development Training program for current and potential management.-Facilitated complete center system conversion training for tenured reps and new hires.

Houston, Texas Area

•Create new hire training documents and tip sheets, including manual and exercises for floor implementation regarding updates and new processes.• Facilitate systems, soft skills, HIPAA compliance training & insurance training for new hires; and develop refresher/on-going training for tenured representatives. • Off-site new hire systems, insurance and HIPAA compliance training via teleconference, ‘go to meeting’ and also by traveling on location. • Quality Assurance: Monitor, grade calls and provide feedback by coaching CSR’s on performance. Track in class and floor learning and development.• Manage mentor program, meet with mentors to ensure calibration and generate excitement and buy in for consistent new hire development.• Communicate effectively with floor management and new hires throughout the training and class to floor transition process. • Evaluate new hires prior to floor release and conduct assessment to ensure new hire is a fit for CSR position.• Assist with recruitment at off-site job fairs

Houston, Texas Area

• Quoted benefits to providers, insurance agents & members. • Gave claim status to members and providers; and worked to resolve denied claims and assist patients with dispute process.

Humble, Tx

Facilitated & lead initial training for new hires & refresher training for tenured reps on T-Mobile project. Tracked and evaluated new-hire performance; enforced standards of quality and conduct by coaching and mentoring new and tenured reps. Assisted new hires on live calls during training week 1 of Academy Bay.

Rockford, Illinois Area

• Facilitated systems, soft skills, Ethics in Sales training & WIIFM training for new hires• Facilitated refresher/on-going training for tenured representatives. •Created new hire training documents and tip sheets, including manual and exercises for floor implementation regarding updates and new processes• Quality Assurance: Monitor, grade calls and provide feedback by coaching CSR’s on performance. Track in class and floor learning and development.• Assisted in running and motivating sales teams for the day in supervisor's absence.• Communicate effectively with floor management and new hires throughout the training and class to floor transition process. • Evaluated new hires prior to floor release and conduct assessment to ensure new hire is a fit for sales position.