Marisol A. Email & Phone Number

Plano, Texas, United States

Responsible for helping lead the design and implementation of the lesson planning and product launches across all company-owned field locations and partner 3PL teams in an environment of high change. Create and deliver training, drive continuous improvement, ptoject management involvement in a variety of formats and media, with a target delivery audience.

United States

Responsible for leading and executing an assigned Division of Responsibility (DOR) through planning and detailed follow through.Performs Leader on Duty responsibilities by driving results and responds to customer concerns timely and with appropriate resolution.Assists store management with modifying schedules based on business climate to maximize sales and.

North Richland Hills, TX

• Facilitate training program for all areas of the business as needed.
• Serve as mentor to level I and II trainers and provide feedback with intent to enhance self-awareness and facilitation skills.
• Work with business partners and instructional designers to ensure training materials and assessments are up to date and match current policies and procedures.
• Facilitate workshops and training classes and sessions both face to face and virtually for both exempt and non exempt employees.
• Keep attendance, records and conduct evaluations to identify areas of improvement and monitor trainee performance.
• Collaborate with aligned business leadership to meet training objectives.

Texas, United States

Meet and exceed sales goals and standards of performanceAttain personal sales goals dailyContribute to a fun, full-service shopping experience for PANDORA guestsBuild customer relationships and developing return business

Dallas/Fort Worth Area

* Displayed, Demonstrated use of alkaline water product* Built strong relationships with customers and provided superb customer service.* Followed proper guidelines for food safety* Promoted sales and answered product questions or concerns with up-to-date knowledge of sales and store promotions.* Helped customers with general promotions for alkaline water.

Irving, TX

- Oversee training and educational new hire curriculum for the Irving, TX and Peoria, IL offices.- Identifying training and development needs through job analysis and HR and operations consultation to better training and follow up training processes. - Develop and expand training manual information and/or tip sheets for new hire's and tenured.

Houston, Texas Area

- Monitor, grade calls and provide feedback by coaching CSR’s on performance or advising unit managers on performance plans for C representatives.- Create refresher/ongoing training for customer service & collections representative development.- Facilitate off-site new hire systems, insurance and HIPAA compliance, FDCPA training via teleconference & WebEx..

Houston, Texas Area

• Create new hire training documents and tip sheets, including manual and exercises for floor implementation regarding updates and new processes.
• Facilitate systems, soft skills, HIPAA compliance training & insurance training for new hires; and develop refresher/on-going training for tenured representatives.
• Off-site new hire systems, insurance and HIPAA compliance training via teleconference, ‘go to meeting’ and also by traveling on location.
• Quality Assurance: Monitor, grade calls and provide feedback by coaching CSR’s on performance. Track in class and floor learning and development.
• Manage mentor program, meet with mentors to ensure calibration and generate excitement and buy in for consistent new hire development.
• Communicate effectively with floor management and new hires throughout the training and class to floor transition process.

Houston, Texas Area

• Quoted benefits to providers, insurance agents & members.
• Gave claim status to members and providers; and worked to resolve denied claims and assist patients with dispute process.

Humble, TX

Facilitated & lead initial training for new hires & refresher training for tenured reps on T-Mobile project. Tracked and evaluated new-hire performance; enforced standards of quality and conduct by coaching and mentoring new and tenured reps. Assisted new hires on live calls during training week 1 of Academy Bay.

Rockford, Illinois Area

• Facilitated systems, soft skills, Ethics in Sales training & WIIFM training for new hires
• Facilitated refresher/on-going training for tenured representatives.
• Created new hire training documents and tip sheets, including manual and exercises for floor implementation regarding updates and new processes
• Quality Assurance: Monitor, grade calls and provide feedback by coaching CSR’s on performance. Track in class and floor learning and development.
• Assisted in running and motivating sales teams for the day in supervisor's absence.
• Communicate effectively with floor management and new hires throughout the training and class to floor transition process.