Marisol Echevarria Email & Phone Number

United States

Answered support calls to learn about and address customer needs, complaints or other issues with products or servicesMaintained and tracked accurate data using CRM and various computer systemsEscalated calls and deescalate to solve problems and drive customer satisfactionNavigate multiple system and resources providing accurate information Providing.

Upheld high standards of customer services by responding to inquiries, needs and problemsSupport calls to learn about and address customer needs, complaints or other Answered issues with products or servicesAnalyzed customer complaints and service trends to identify and correct systematic issuesDocumented customer correspondence in CRM to track requests.

Explained importance of contact tracing to prevent disease transmission and keep communities healthyFollowed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframesLeveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism.

Identifying business challenges and collaboratively shapes solutions to ensure customer satisfaction abiding with company's policiesInvoices, checking for accuracy in the billing departmentKeep records of the nature of the complaints so it can be report to QAFiling and assisting with updating new requirements forms for international shipmentsAmending and.