Marisol Badesso Email & Phone Number

Pennsauken, New Jersey

Plan, manage and execute projects on numerous integrated marketing campaigns.Oversee and prioritize marketing projects for all AVL brands (Disc Makers, BookBaby, Merchly,CD Baby Disc Manufacturing and Oasis CD Manufacturing) through to completion to ensure all deadlines were met.Collaborate with copywriters and designers to produce content and coordinate proofing and to ensure creativity for each project is aligned for the audience as well as within brand image guidelines. Responsible for design, production and printing specifications of marketing print materials. Run weekly marketing production meeting and individual project meetings. Manage marketing budget for prospecting, negotiate terms and contracts to create an advertising partnership, generating 8,000 additional leads per month across three brands. Create schedule and deliver digital content to advertising partners.

Pennsauken, New Jersey

Led and managed a cross-functional team of up to 10 employees. Team comprised of Project Managers, Order Fulfillment, Graphic Design and Electronic Prepress Technicians.Highly proficient in provided training, developing strategies and setting goals for team.Provided coaching, training and motivation to customer service staff to develop their skills and deliver a high standard of customer service.Conducted annual performance reviewsResponsible for making salary recommendations for team to department director.Improved customer service quality results by studying, evaluating and redesigning best practices, establish and communicate service metrics; monitor and analyze results.Improved company communication and productivity by conducting daily morning huddles and monthly check-ins.Handled complaints and queries from customers and staff.Maintained customer satisfaction and ensured customer retention by using independent discretion to negotiate solutions with clients beyond the authorization of the Project Manager.

Pennsauken, Nj

Develop and cultivate customer relationships for US and all International clientele. Responsible for the planning, management and coordination of up to 80-100 client projects at a time.Worked as the liaison between clients and production departments within the company and third party vendors in a manufacturing environment to ensure customer satisfaction and retention throughout the life cycle of the project.Checked project progress, determined the cause of deviations from schedule and took corrective actions to address deviations.Used experience and specialized knowledge of printing and production services to make time critical decisions on behalf of the customers.

High School Diploma, Restaurant/Food Services Management

Associate'S Degree, Business Management