Marisol Rivera Email & Phone Number

United States

BARCLAYS, Whippany, NJ ​​​​​​​​ 01/2022 – PresentService Recovery ManagerManagement of MIH channels and conference calls, facilitating service recovery, gathering required support teams, handling escalations, issuing communications, and preparing executive communications. Function proactive switches to its proactive element with a goal of identifying actions via a full understanding of resolution and root cause.• Being focal point of all Incident escalations through management of Hotlines, Notify Channel, Team Box• Ensuring escalations are met via MIH Process• Oversight and Control of all Major Incidents and provision end to end MI Service Offering.• Management of MIH channels and conference calls, facilitating service recovery, gathering required support teams, handling escalations, issuing communications, and preparing executive communications.• Identify and drive initiatives through completion documenting and presenting benefits to Command Centre• Train and upskill colleagues, identify skill gaps and opportunities• Provide Executive Level Reporting• Support Planned Works/Major events such as DR Tests and Formal Major Event Invocation

BARCLAYS, Whippany, NJ ​​​​​​​​ 10/2018 – 12/31/2021Global Payments Analyst▪ First Line of Defense – Monitoring ELK US, UK, EU, FPS BI, BUK, IPW, SMS, SEPA, BACS and Clearing House.▪ Assure all applications are within threshold and escalate immediately to Run the Bank, Middle Ware, Build Team, or Swift Teams to advise them of what we see to mitigate a risk.▪ Responding and Escalating Quickly by having a constant communication and raising Incidents.▪ Following up with the Infrastructure Teams to assure our incidents have followed through.▪ Assuring all applications are working properly to assure we are getting the critical alerts accordingly.▪ Monitor Clearing House payments in GPP UK, EU, and US and chase payments to assure we meet the SLA on these payments.▪ Developed /Trained new hires at Payments Command Center providing mentoring, training and walkthroughs▪ Prepare Overall Status reports to Senior Management on the total number of escalations, volume of payments conducted in FPS BI & BUK, ELK US, UK, and EU, SMS, SEPA and BACS positions▪ Raise incidents when payments are stuck or when we have differences in Cycle 1 & 2 for FPS BI & BUK, and/or raise incidents when interfaces are unable to be cleared from SMS. ▪ Conduct reviews and analysis to proactively identify required technical task/actions, issues, and risks.▪ Run daily and weekly payment systems following global standards and procedure, guarantying a seamless flow of payments across all internal and external Barclays systems.▪ Maintained technical skills through participation in on the job training and recommended training classes.▪ Communicate with cross functional teams, understand the problem at hand and ensure end-product quality▪ Able to manage ad hoc project tasks and meet deadlines on project timelines.

New Jersey, United States

CONDUENT, Secaucus, NJ (formerly Xerox, Mellon, ACS, & Buck Consultants​ June 1999 – 10/2018 Senior Associate, Defined Benefits Pension Analyst▪ Determined pension benefit eligibility for clients and participants by building trust and handling inquiries.▪ Maintain compliance with plan provisions and administrative policies for multiple clients.▪ Calculated pension benefits, prepared retirement kits, estimates, DV notices, actuarial increases and batch processes.▪ Review pension election forms and supportive documentation for completeness before running final calculations and placing participants on pay status.▪ Handle post retirement deaths, condolence letters and inactivating records with the trustee.▪ Collect, manipulate, reconcile and review participant data; identify and resolve issues.▪ JP Morgan Chase & Co, State Street Trustee, Northern Trust, Bank of Oklahoma, Bank of England Platforms – Set up new payees, update change of address, direct deposit payments, stop and reissue of payments, federal/state tax withholdings updates, activate or inactivate payee records.▪ Reconciled Monthly payment disbursements for annuities and lump sums; and signed off on payments between 8 to 12 million a month.▪ Handle all inquiries for JP Morgan in regards to plan participants for NYU Langone Medical Center.▪ Assisted in preparing documentation for internal and external audit requests for multiple clients.▪ Trained offshore team in Kochi, India and internal teams by providing training and guidelines.▪ Peer reviewed calculations produced by team members for accuracy; assisted in training new personnel.