Marisol Sanchez Email & Phone Number

Leland, NC, US

Alpharetta, Georgia, US

Englewood, Colorado, US

Highland Park, Michigan, US

Highland Park, Michigan, US

• Executive Assistant to the CEO/Social Media Marketing StrategistOrganize and manage short and long-term C-level processes and administrative functions requiring precise management of projects across multiple internal.
• Selected to develop Qualfon’s social media policy and marketing strategy.
• Created internal marketing materials for new-hire brochures, recruiting processes, and quality assurance.
• Expanded and enhanced knowledge of the BPO company’s mission statement and core values by producing and launching a podcast titled, “Mission Qualfon” (https://www.qualfon.com/who-we-are/podcast/). o Recruited Qualfon.

• Founded a 501 (c)(3) nonprofit organization that offers data-driven strategies for calm and effective parenting. Key Achievements:
• Assisted in the development of a podcast (oversaw conception, gathered materials, and developed content).o Enabled the podcast to gain ranking on the Top 100 Nonprofit Podcasts list. o Developed and implemented.
• Transformed the board’s approach to implementing strategic initiatives through the design and presentation of highly effective operational processes.

• Social Media Marketing Consultant & Communications DirectorDefined and executed marketing visions and growth strategies for clients. Helped them identify market opportunities, value propositions, and go-to-market plans.
• Created and launched a podcast titled, “Cheerbomb” for travel cheerleaders. The podcast garnered a top-ranked selling application and nearly 500k downloads.
• Drove positive PR by leading teams in event coverage and cross-functional evangelism.
• Enabled the company to grow and scale with evolving customer communications by installing a database management process that captured and communicated with fans/followers.
• Leveraged data from customer interactions to create value for clients.
• Designed, implemented, and coordinated new social media marketing campaigns to maintain a loyal customer base. o Increased active users by 20%, fans by 30%, and followers by 200% within 2-3 months of implementation.

• Developed and executed systems/processes to improve efficiency and reduce projects costs or timelines within the U.S.-based call center outsourcing company.
• Reduced employee turnover by 80% after creating incentive and training programs.
• Generated a 19% improvement rate of effectiveness through enhanced scheduling, quality, and communications.
• Spearheaded the development and implementation of a strategic business plan that realized profitable growth.

• Successfully managed daily operations across a multi-language call center; streamlined communications with client management teams regarding weekly/monthly contractual SLAs.
• Reduced call volume by 5% after developing a process to proactively respond to customers impacted by a billing cycle change.
• Led and directed new-hire practices for both advisors and management; coordinated job fairs and established strong relationships with outsourced recruiting firms.

• Managed inbound/outbound sales center servicing business customers.
• Managed inbound/outbound sales center servicing business customers
• Ensuring resource schedules were managed and call response times acceptable;
• Liaised with senior management to develop the channel's strategic plans to ensure market and revenue growth;
• Monitored competitor activity ensuring we remained competitive;
• Responsible for recruitment and selection and in the first instance any HR issues on site;