Marisol Gomes Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

Littleton, Colorado, United States

-Responsible for overseeing customer service, front desk operations, and supervision of 5 student employees for the Financial Aid Department-Provided advice and counsel about available financial aid opportunities, eligibility requirements and the applicationprocess to students and parents; analyzes and evaluates financial aid eligibility for.

Downtown Denver

- Built a comprehensive customer service front desk training program by recruiting and supervising 50 student employees across the 4 major departments under Roadways.- Coordinated all pre-employment and on-boarding logistics in collaboration with HR. - Analyzed the logistical and operational needs of the four Roadways front desks and established new.

Centennial, CO

- Provided outstanding service in English and Spanish by handling all customer inquiries via phone/text/email in a timely and courteous manner.- Created and implemented department-wide standard operating procedure for Spanish/foreign language customer service practices.- Consistent top performer and team leader in efficiency, achieving an average lead.

Greater Denver Area

- Supervised a team of three English coaches and coordinated a hybrid English language leadership program for 50 Brazilian high school students, online via Facebook and Google Hangouts and in person in Parnaiba, Brazil.- Created and implemented all program training preparation for English coaches, including Introduction to Portuguese and Brazilian customs.

Denver, CO

- Maintained a welcoming atmosphere and provided exceptional bilingual customer service as office first point of contact.- Oversaw office administrative duties such as scanning and organizing files, managing office phones, monitoring schedules and calendars, and updating client information systems as needed.- Managed office call centers twice a month by.

Fort Collins, Colorado Area

- Coordinated bi-weekly special events and programs to enhance the university experience of 250 international freshmen students.- Live-in position responsible for maintaining an inclusive environment, providing campus resources, and resolving student conflicts within the learning community.- Helped to recruit and train new student staff of 10 Academic.

Fort Collins, CO

- Provided academic assistance and resources to a group of 12 international and domestic students from the Global Village Learning Community.- Monitored and tracked students' academic progress.- Conducted three one-on-one mentoring sessions with individual students throughout each semester.- Yielded the second highest GPA in the community and the highest.

Fort Collins, Colorado Area

- Acted as a greeter for individuals in the campus student center.- Provided prompt and courteous customer service to guests and clients.- Enforced campus center policies.- Responsible for safety and security of the facility, furnishings, equipment, and guests while completing daily event setups.

Wetzlar, Germany

- Practiced intercultural skills to successfully communicate with tourists from all of Europe to ensure ultimate customer satisfaction.- Worked with other guides as a team to reflect the company's virtues of high-quality tourist attractions and customer service.