- Manage a diverse portfolio of 50+ key accounts, fostering long-term partnerships and driving client satisfaction.- Develop and executed data-driven strategies to optimize partner performance and align with market trends and budget requirements.- Achievement of exceptional results, increasing partner sales by over 300%, contributing to a 32% growth in overall company revenue.- Design and implement targeted upselling initiatives, successfully enhancing revenue streams through innovative advertising solutions (Glovo Ads).- Recognized as a top-performing Account Manager for two consecutive years, surpassing performance targets by 152% in Y23 and 131% in Y22.- Lead strategic communication projects, crafting and rolling out large-scale sales campaigns tailored to partner needs and Glovo’s product offerings.

- Standardize menu, branding, and operations across locations.- Operate under corporate ownership, franchises, or a mix of both.- Strong economies of scale in purchasing, marketing, and technology.- Significant resources for expansion, advertising, and customer loyalty programs.- Consistent customer experience worldwide.

- Develop and execute targeted marketing strategies to drive brand awareness, customer engagement, and revenue growth.- Manage and optimize community engagement efforts, fostering long-term client relationships and increasing customer retention rates.- Oversaw end-to-end sales order management, ensuring seamless processing, accurate fulfillment, and exceptional customer satisfaction.- Prepare and analyze detailed costing sheets, providing actionable insights to support pricing strategies and profitability optimization.- Conduct in-depth revenue improvement analyses, identifying key opportunities to enhance account performance and meet sales targets.

- General team coordination and leadership: Managed a team of 14 employees, fostering open communication, setting clear goals, and using motivational techniques to drive performance.- Planning and tracking monthly retention goals: Developed projections, monitored progress, and ensured achievement of retention targets.- Operational process management: Organized, tracked, and controlled the advisors’ operational workflows to maintain efficiency.- Performance supervision: Monitored and guided advisors to align individual goals with company objectives, ensuring productivity and professional growth.- Training and motivation: Conducted training sessions and implemented motivational strategies to enhance employee commitment, performance, and alignment with company values.- Client relationship management: Ensured customer satisfaction by applying effective strategies to meet expectations.- Negotiation liaison: Acted as a mediator between suppliers and advisors, implementing high-performance business strategies.- Follow-up on advisors and retained clients: Maintained oversight to ensure continued engagement and retention.

Develop and maintain strong relationships with existing clients through personalized engagement and regular follow-ups, ensuring high satisfaction and long-term loyalty within the loyalty program