Maris Pieski Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

Hilton Bonnet Creek And Waldorf Astoria Orlando

• Supported my team to surpass Hilton Corporate goals dedicated to delivering high standards in service, revenue and timeliness• Created and executed a departmental incentive plan that increased and generated $1.5 million dollars in revenue for the complex in upsells on groups rooms • Achieved high scores in the Hilton Corporate Team Member Engagement Scores each year through continuous team trainings, team building activities, and the team culture that was created• Coached and encouraged team members with cross training opportunities that lead to company/complex advancement• Participated in Hilton’s Blue Energy Committee, serving as the webmaster, spreading Hilton’s mission of positively impacting the environment, community, team members and the guests

Orlando, Florida, United States

• Ran daily pick up and rooming list reports in order to forecast group behavior and communicate to Director of Revenue• Input all group rooming lists with billing and special requests• Created reservation booking links using Groupmax/Passkey for call-in groups• Used Delphi to ensure proper implementation of the group contracts by the sales team• Audited group contracts to ensure the sales team input into the system properly in order to execute the rooms side• Created a daily checklist for the reservations agents to improve revenue capture • Created new SOP’s for the reservation agents in order to standardize the position and the expectations

Orlando, Florida, United States

• Ensured team met Wyndham Rewards sign-up requirement per corporate’s monthly goal• Held monthly department meetings to ensure training and communication was maintained• Kept the payroll within budget and maximized our team’s availability while scheduling to minimize overtime• Handled and resurrected major hotel and guest issues that were brought to the corporate level

Orlando, Florida, United States

• Lead associates successfully into productive working methods by setting an example• Reviewed room availability status, room blockage and special requests on a daily basis through working closely with the Reservations Department• Handled guest complaints and review compliments• Ensured that policies and procedures are executed with the highest standard of service and guest satisfaction• Supervised and train all Guest Services associates to ensure that the best guest experience is provided.

Orlando, Florida, United States

• Part of opening team of the resort , 400 rooms• Created and organized the entire PBX department standards• Created the current daily “Scoop” layout and content which is distributed to every associate at the resort every day• Handled current, past, and future guest complaints• Worked with Housekeeping and Engineering on daily operations in regards to guestroom status• Supervised and train all PBX associates to ensure that the best guest experience is provided.

• Created, organized, and executed an event that coincided with Earth Day which raised a thousand dollars for the local non-profit, Green Parent Organization• Created, organized, and executed a fashion show and fundraising event that coincided with Mother’s Day that gave ten percent of my sales for the day back to the Orlando Women of Hope non-profit organization • Surpassed monthly and quarterly sales goals in all divisions affiliated • Winner of the “Who made it happen” Award twice and “B” The Best Merchandising Award, Triple Crown Achievements• Member of Bright Futures (Bloomingdale’s management training course)

Orlando, Florida, United States

• Assisted with production of large scale events• Created displays and seating arrangements to maximize the space available• Served at VIP events ranging from small groups to many thousands of people