Marissa Rivera Email & Phone Number

Anaheim, Ca, Us

Pomona, California, United States

Orange County, California, United States

Latin Fusion Dance Company with a focus on creative choreography projects and inclusivity of all dance stylesChoreographed solo and group performances for the current student basePlan yearly company classes, rehearsals, and performance schedulesProvide mentorship to dancers who are looking to expand their dance careerwithin the Latin Social Dance CommunityDirect dance video concept projects with the goal of giving content to upcomingdancers to help promote their artistry

Costa Mesa, California, United States

Irvine, California, United States

Ran freight quotes for LTL shipments to Hawaii and within continental US Processed COM fabrics by working with the factory to ensure enough fabric is received and attached to the correct orderWorked with Tropitone Sales Representatives and dealers to provide information for outstanding orders, lead times, pricing, warranty issues, part numbers, and product line availabilityOperated Oracle software to update sales orders, get freight quote configurations, update order schedule date, and create RGA’s for warranty claimsKept fabric spreadsheet up to date with fabrics that have low inventory or discontinued with depleted inventorySent Will Call Notices local dealers when orders are ready to be picked upHelped end users over the phone with product assembly questions, warranty issues, local dealer locations, and any other questions pertaining to Tropitone productsCreated and updated EQIs to be used for future learning and training purposes

Costa Mesa, California, United States

Developed new training manual to prepare newly hired schedulers. This training manual is now the template for other departmental training Created efficiencies to track the number of times a scheduler contacts a lead by phone call and email. This in turn was used to create protocols within the Zoho CRM systemCreated and improved customer and employee experience flow, working with the with the sales and leadership teamsDeveloped a progressive discipline plan to implement and keep schedulers accountable for conduct and production Interviewed new employees candidates for both Customer Services and Scheduling departmentsManaged monthly office schedule, time off requests, and weekend scheduleHeld weekly office meetings and created an agenda for meetingsTrained all new schedulers on Zoho CRM program, over-the-phone scheduling, and how to operate a multi-line phone system

Orange County, California Area

Developed dance syllabus for beginner, intermediate, and advanced level students. Organized multi-day dance events/workshops, hired international dance artists, organized schedules, and travel logistics, advertised on all social media platforms. Directed dance performance teams, choreographed new routines, planned local and out of states performances, selected costumes for each team, organized fundraisers for team members, organized team outings.

Reno, Nevada, United States

Head coordinator for Reno Latin Dance Festival Zouk And Urban Kiz Experience. More than doubled event attendance to 200+ attendees in under a year.Developed and negotiated contracts with local and out of state and international dance instructors. Created schedule for a multi-day event. Planned strategic advertisement on all social media platforms.

Orange County, California, United States

Gave tours of facilities to all new members and activated new memberships on Mind-Body billing program.Managed phone calls and E-Lead systems, called and sent messages to sales leads, followed up with potential new clients through email, text, and phone calls. Kept facilities clean and well kept organized gym equipment.

Taught all styles of dance ranging from Jazz, Ballet, Baby Tap, Hip Hop, and Latin, for students ages 2 1/2 to 15 years old. Prepared classes to train dancers in technique and choreography. Choreographed routines to perform at annual Fall and Spring Dance recitals. Cut and edited performance music for all recitals shows.

Orange County, California, United States

Directed Adult Beginner and Intermediate level dance teams.Choreographed routines for both Salsa and Bachata teams.Prepared dance students for performances at local and out of town performances.

Provided extraordinary customer service to guests, won multiple awards for 95-100% rate of Extraordinary Customer Service surveys. Met all company sales quotas and goals.Selected as an official “Apple Master” consultant, received special Apple product training. Functioned as a Team Sales Lead when managers were out of the store.

Dance Teaching Certificate And As In Business, Dance And Business

Activities and Societies: Student Dance Concerts Repertory Dance ConcertsDancer for student choreographed and student run concert. Dancer.

Zumba 1 Licence, Physical Fitness Technician

Activities and Societies: marissarivera.zumba.comLearned the basic formation of Zumba Class Learned how to turn latin dance movement.