Manager Feb 2018 - Present • Forecast staffing needs and develop recruiting strategies to provide optimal staffing in all areas • Motivate all branch sales team members to ensure customer needs are met, complaints are resolved, and service is quick and efficient • Interview and assess applicants using the Performance Selection System to evaluate their qualifications for assignments.• Administer new hire training for all on boarded employees to certify their skills are prepared for assignments • Develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base • Solely responsible for overseeing the daily operations of the branch, ensuring it runs smoothly and effectively • Made prospecting telephone sales calls to acquire new businessSales Associate Nov 2016 – Feb 2018 • Guided customers through the showroom and purchasing process • Engaged with customers to enhance daily sales totals • Maintained a regular customer base and actively worked on obtaining new customer relationships • Received, priced, and marketed all inventory • Maintained up to date product knowledge • Operated Point of Sale technology accurately and efficiently

• Managed all salon stylist’s clients by coordinated call-in and walk-in bookings and requests• Created and implemented all processes to make the store run smoothly• Opened and closed operations daily, ensuring customer satisfaction was the number one concern• Followed policies and procedures for processing payments and ensuring accuracy