Marissa Burdeno Email & Phone Number

Allen Park, Mi, Us

Allen Park, Mi, Us

Dearborn, Michigan, United States

- Schedule and organize incoming appointments for Mobile Service- Perform customer outreach to increase clientele and maintain business - Use CDK software to find customer information and enter appointments- Collaborate with service technicians to ensure customer needs are met

Collaborate with team members to create an organized and welcoming store environment, ensuring shelves were neatly arranged and displays were visually appealingOperate cash registers and processed transactions efficiently, handling payments and providing accurate change to customersUtilize product knowledge to answer customer inquiries, make informed recommendations, and provide detailed information about various genres and authors.

- Re-profiled 35 Ford Automotive buildings, totaling over 1.5m sq. ft, and ensured scope of work is being achieved for all buildings. - Support operational needs, problem-solve, and communicate with senior management- Work with Ford point of contacts to ensure top tier customer service - Ensure KPIs are being met by each employee- Manage processes in an automotive environment

Detroit, Michigan, United States

- Supervise a student staff of 20+ individuals including Resident Advisors and Desk Assistants- Coordinate weekly staff meetings and 1:1's that update and reinforce training objectives and intentionally focus on individual and staff development.- Participate in a rotating on-call schedule, providing emergency and crisis response for students and family members for a campus that houses approximately 3,900 students.- Supporting the front desk operations and providing functional supervision for the desk assistants- Manage a programming and training budget for my community

Detroit, Michigan, United States

In this position I collaborate with professional staff and student employees to ensure a successful transition to university. As a part of the orientation team, I am working to welcome over 3,000 incoming first-year and transfer students. Additionally, I help to train, lead and organize a team of 14 student workers that help our office to inform incoming students about resources and expectations at the collegiate level.

Detroit, Michigan, United States

I provide prospective and current students with information they need, answer their questions and connect them with the resources they need across the university. I work in tangent with professional staff to ensure the most smooth experience for students.

Detroit, Michigan, United States

I worked to guide students through the difficult transition from high school to college, which due to Covid-19 I performed in an online format. This experience turned to in-person tours in the summer of 2021 and I was able to gain tour experience as well as more public speaking skills. Providing students with resources and support from across the university was my main priority.

Detroit, Michigan, United States

I mentored 10 first-year students on study skills, college transition, and professional developments resulting in an inclusive campus environment for students in all majors

Detroit, Michigan, United States

As a bobarista, I have memorized over thirty menu items and have gained the knowledge to provide personalized recommendations to customers based on their preferences or restrictions.

Bachelor Of Arts - Ba, Political Science, 3.88 Gpa

Activities and Societies: Orientation, Peer Mentor, Warrior VIP, Student Success CenterGraduated magna cum laude in May of 2022.

Dual Enrollment, 3.48 Gpa

Enrolled in an early admission college credit plus program and earned 17 credits, finishing on the Dean’s List.

Dual Enrollment

Enrolled in an early admission college credit plus program and earned 9 credits.

High School Diploma

Activities and Societies: Tennis, National Honors SocietyGraduated and recieved an honors diploma with dual enrollment college credits.