*Manages new client implementations of all Public Sector applications, establishing project scope and managing client expectations during initial requirements-gathering, planning with developers and client network professionals from initial conversion and server setup to final application deployment and GoLive, and designing and implementing appropriate user training, ensuring flawless application deliver within an established timeframe; *Acts as primary contact for all Louisiana Parish Sheriff’s Office server migrations, coordinating with client network professionals to establish and implement a plan to ensure data integrity and limit any interruptions of service; *Strengthens client relationships through onsite visits, as well as identifying opportunities for revenue growth; *Delivers clear, concise, and consistent client-facing application installation instructions for all products, ensuring a scalable, repeatable product delivery experience.

*Meets and exceeds expectations as primary QA contact for all applications supported by the i3-S&S Property Appraisal & Tax Collection Team: TCM (property tax collection and distribution), RCS (sales and business license tax collection and distribution), AIS (property appraisal and tax assessment), and all associated modules (ImageFlo, Permitting, CAMA, etc.) and web-hosted applications (HPT, Online Homestead, Disaster Relief, etc.), as well as providing QA assistance to other lines of business when needed; *Contributes regularly to the i3-S&S software development lifecycle through formal and informal meetings and grooming sessions, ensuring that all Sprint items meet the Definition of Ready, particularly from the perspective of functionality (relying on deep product knowledge to implement a clearly defined test plan within a stable testing environment) and usability (requiring a thorough analysis of workflow documentation and a clear understanding of client expectations); *Coordinated with the QA team to deliver clear, concise, and consistent client-facing application installation instructions for all products, ensuring a scalable, repeatable product delivery experience; *Effectively communicates product testing and release expectations to the Tax Collection and Property Appraisal Team, in an effort to convey the value of the process and the importance of each member’s role within that process, cultivating an atmosphere of collaboration and trust.

• As Social Media Coordinator, maintained social media presence by increasing organic social media engagement as well as developing social media content;• Maintained and developed content for the SPAR and Red River District websites and Programming Guides;• Maintains SPAR branding through unscheduled Community Center audits, ensuring correct usage of SPAR logo and design standards;• Attended weekly and monthly management meetings to ensure consistent communication between SPAR Divisions and SPAR Administration;• Spoke on behalf of SPAR at community events and acted as media contact for SPAR promotions;• Developed press releases, promoting upcoming SPAR initiatives and events;• Maintained and promoted a positive perception of SPAR throughout the community;• As Event Coordinator, developed monthly programming for the Red River District, a multi-tenant, public events venue in downtown Shreveport, with the express goal of increasing foot traffic while positively impacting public perception of the RRD and increasing the taxable revenue for RRD tenants;• Coordinated with RRD tenants to promote events within their leased spaces, assisting them with the permit application process, marketing, promotion, and implementation of their events;• Created a detailed marketing plan for the Red River District, including budgetary requirements, branding guidelines, demographic breakdowns, long and short term goals, and a detailed analysis of advertising resources;• Managed all promotions of events within the RRD, including press releases, television and radio appearances, social media, and print advertising;• Implemented an Influencer Marketing Initiative, developing and maintaining relationships with community influencers in an effort to resonate with a younger and more socially aware demographic;• Worked with RRD property management to establish an annual budget, managing security, maintenance, and janitorial efforts in order to keep expenses within budgeted parameters.

Pralines, Fudge, Cupcakes, Corporate Gifts, Corporate Gift Programs, Birthday Presents, Anniversary Gifts, Expressions of Celebration

• Worked closely with Executive Director to coordinate monthly campaigns to encourage community support for an arts-based not-for-profit organization;• Maintained the RFC membership database on a monthly basis, working with the ED to evaluate membership data in order to maximize membership campaign effectiveness, successfully growing participation in the annual membership program by 45% during the 2011 membership campaign;• Maintained a positive community presence by representing the RFC at community events such as monthly tourism meetings, monthly LRA meetings, and the biannual Red River Radio membership drive;• Acted as primary contact for all membership inquiries, offering successful resolutions when conflicts arose, maintaining an excellent level of customer satisfaction.

• Served as client interface for users of a nationally distributed, web-based software program, providing support via telephone, email, live and virtual training sessions, and written user manuals;• Acted as Account Manager for a national property and casualty insurer, generating profit through change requests and system improvements, resulting in $1+ million in fees invoiced annually;• As a Certified Software Tester, implemented black box testing on new functionality, ensuring any bugs were properly identified, logged, and corrected prior to release;• Maintained excellent and consistent client satisfaction with client management.

• Acted as primary contact for Cintas customers within the immediate four-state area;• Consistently exceeded expectations in customer satisfaction, gaining quarterly bonuses.

• Managed high-volume email queues utilizing the KANA email management system, developing general and tailored email responses appropriate to the topic yet not perceived as generic;• Developed email responder macros, increasing team productivity 125%;• Led the Account Security Team in customer satisfaction in eBay’s North America customer contact center, assisting members in restoring account ownership while maintaining the security of the eBay site.