Marissa Cumber Email & Phone Number

Responsible for mitigating compliance risk and ensuring quality assurance and customer loyalty of consumer banking products. Facilitated and assisted with daily team member production and progress in daily reporting, call escalations, and maintaining efficient work environments and organization.

Set clear expectations for working customer complaints through active listening and focus of customer needs to demonstrate strong advocacy for customer resolution. Actively mitigate risk and demonstrate knowledge of compliance, policies and current procedures and/or legal operations. Provided continuous team and management support with special project assistance, team productivity review and facilitated training of new hires and cross training.

Responsible for creating excellent customer experience with each call received. Excelled in a fast past environment while handling multiple skill sets of consumer banking products and anticipated customer needs. Continuously assisted in establishing new hire teams and assisted less seasoned team members.

Met daily cash counts and balancing requirements while selling consumer banking products and completed opening and closing procedures according to policy. Completed daily and yearly audit preparation with high attention to detail. Recognized for exceeding personal and team achievements for quarterly goals multiple times and invited to the Circle of Stars for recognition.

Bachelor'S Degree, History

Associate Of Arts