• Served as Scrum Coach for an OIT AppDev SAFe team responsible for developing and maintaining critical Learning Management Systems and Presidential Initiatives• Built an Agile team culture through facilitating Agile and SAFe Ceremonies, inspection and adaptation, defining Working Agreements, team processes and building cross-team relationships• Coordinated work with teams across OIT and eliminated barriers to success for the team• Led quarterly PI Planning sessions to determine upcoming work, set objectives and communicate plans to senior leadership• Guided the team through setting goals and using them to drive conversations around day-to-day work• Advised team through changes in work priority and sunset of key applications• Led conflict/resolution meetings for developers on the team and escalated when appropriate• Mentored the Product team on Agile best practices, meeting facilitation and SAFe best practices• Mentored a team of Scrum Coaches leading Virtual Teams by providing guidance and shadowing opportunities• Interviewed IT Pro 1 candidates and led the onboarding process for multiple developers• Developed remote and on-site training opportunities around Agile, SAFe and University processes• Brainstormed solutions and provided feedback in the ART Problem Solving meetings led by the RTE• Contributed feedback and insight during OIT SAFe Focus Groups and OIT SAFe Maturity discussions

• Championed and utilized Agile Project Development Frameworks to drive software development initiatives in the CPQ space • Led 4 Scrum teams through change and continued adoption of the Scrum framework• Facilitated Agile Scrum Ceremonies • Removed obstacles and teams to broader business initiatives and IT Strategy• Educated the team on Agile best practices• Worked with Product Owners to refine and prioritize the Product Backlog in Jira

• Managed team of 7, junior-level associates to implement highly customizable enterprise level banking software for 60 financial institutions nationwide• Established process improvements and efficiencies to reduce implementation time by 20%• Facilitated communication between Development and Product Management teams to ensure communication and transparency• Managed cases in ServiceNow to ensure customer service and adherence to 24 hour SLA• Responsible for tracking and managing the delivery of Hotfixes and internally reported product escalations• Provided weekly status update to stakeholders on overall implementation progress

• Served as a part-time Scrum Master for a 4 person team creating cloud-based software solutions • Held Standups to facilitate collaboration for a remote team working across time-zones• Prioritized the backlog items to facilitate communication and transparency on upcoming work• Wrote user stories with a high level of detail to FedRamp requirements• Provided organizational frameworks using Atlassian Jira

• Coached the Product Delivery Team on best practices for implementing new messaging software on a part-time basis• Coordinated content strategy process and delivery• Created Operational Models for each phase of the rollout to measure delivery and success

• Member of an 8 person team to launch a new digital product in Population Health Services• Navigated complex, secure data systems to deliver test user data for multiple scenarios• Demonstrated excellent communication skills when working with stakeholders to facilitate deliverables, accurate data and development requirements• Demoed the product at multiple stages of development to VP level stakeholders• Defined and documented business processes to increase efficiency and reduce downtime• Defined test cases and executed manual QA tasks

• Appointed lead QA Analyst on a six-person Scrum team to launch a digital product catalog to replace a legacy system• Acted as Scrum Master for a development team responsible for over 20 enterprise applications• Created dashboards in Jira to help communication and transparency• Reviewed business requirements, wrote user stories and assisted with managing the backlog• Led a team of QA analysts to deliver high quality work under tight deadlines• Facilitated Scrum ceremonies for remote and in-person teams•Implemented department-wide QA process improvement for bug tracking in Atlassian Jira

• Published manuals for packaging machinery using Adobe FrameMaker• Managed deadlines and dependencies to ensure that manuals, component manuals and training materials were delivered to specification• Developed customized training materials using Adobe InDesign and SolidWorks Composer• Assembled auxiliary documentation for each machine (assembly drawings, bill of materials, schematics)• Assisted with designing the UI/UX for a new HMI to be used with FANUC Robots

• Worked as part of a software development team to document new products, processes and database changes• Created new and updated existing web-based content for internal and external customers • Provided input on UI and UX changes for new products• Gained experience working in an Agile environment• Managed content in a HTML online help system • Created UML diagrams to convey data processes in Lucidchart• Consulted with developers and subject matter experts to ensure high quality, accurate information• Managed tasks in Atlassian Jira• Researched and created documentation in many formats to promote the UI of a SaaSbased product• Developed a foundation in writing API documentation

• Created and revised service, operator, parts and installation manuals for generators• Developed and documented global processes for completing large-scale projects• Formatted and edited CAD drawings for use in manuals• Collaborated with engineers and subject matter experts to ensure accuracy of information• Demonstrated flexibility to work on ad hoc projects• Gained expertise in working with Adobe Illustrator and CorelDRAW• Managed content in DocZone, an XML based content management system with source control• Adhered to global style guidelines• Collaborated with a team of technical writers, instructional designers and trainers

• Updated service, operator and installation manuals to ensure quality and accuracy of information • Demonstrated flexibility to help with projects as needed• Collaborated across departments by phone, email and in-person meetings

• Provided technical support for customers via phone, email and online chat• Developed internal and customer facing training materials for access on the company website• Logged and tracked calls using Salesforce.com customer database• Appointed to the position of Mac and PC Technical Subject Matter Expert on the Non-Integrated Services Team• Utilized excellent customer service and analytical problem solving skills

• Assessed customer needs to provide personalized technology solutions• Helped set up and provide guidance to first-time users during setup• Demonstrated excellent multi-tasking skills in a fast-paced environment• Certified as a technician for mobile devices such as the iPhone, iPod and iPad• Provided technical support/troubleshooting• Provided customer support over the phone to provide solutions and assistance• Facilitated workshops on Apple products and services

• Collaborated with the Chief Curator and student workers to create rotating exhibitions• Organized and photographed objects for inventory purposes• Archived works in the permanent collection and updated inventory files with FileMaker Pro• Assisted with the accession of a large donation of artwork into the Asmat Art collection• Scanned and retouched images using Photoshop• Sorted and organized a set of 1,000 slides by developing a filing system

• Assisted students in one-on-one writing conferences to facilitate learning and communication• Provided constructive feedback on student's papers and assignments• Mentored 14 freshmen in the Academic Development Program Intensive Writing course