Marissa Flaugh Email & Phone Number

Pittsburgh, Pennsylvania, United States

Canonsburg, Pennsylvania, United States

- Guided others and effectively communicated with store colleagues and customers- Supported Store Manager with action plans for operational and service improvement- Supervised, assigned, and delegated activities and tasks of the store’s colleagues- Assisted in scheduling, training, and development

Canonsburg, Pennsylvania, United States

- Executed a 9-week long Capstone Project focused on elevating the customer experience- Acquired skills in effectively managing and motivating a store team- Developed sales and business plans to achieve store goals and targets- Gained insights on colleague development strategies to enhance team performance

Monroeville, Pennsylvania, United States

• Picked items for guest orders quickly and efficiently to meet order pickup times and required ship time standards
• Properly prepared, packed, and sorted guest orders for shipment in a timely manner
• Modeled excellent service by assisting guest’s needs to maintain customer satisfaction
• Completed return to stock tasks accurately and executed end-of-day procedures

Delmont, Pennsylvania, United States

• Organized hundreds of phone orders in a timely manner and responded to customer’s concerns and comments to increase customer satisfaction
• Assisted and planned 20 business meetings and social events in the banquet room
• Greeted customers upon arrival and escorted them to their appropriate seating
• Managed company property and organized work space for the restaurant

Bachelor Of Science In Business Administration, Marketing And Supply Chain Management, Senior

Activities and Societies: Women in Business, Pitt Real Estate AssociationGPA: 3.74

High School Diploma

Activities and Societies: Future Business Leaders of America, Students Against Destructive Decisions