Marissa Flaugh Email & Phone Number

Pittsburgh, Pennsylvania, United States

Canonsburg, Pennsylvania, United States

- Guided others and effectively communicated with store colleagues and customers- Supported Store Manager with action plans for operational and service improvement- Supervised, assigned, and delegated activities and tasks of the store’s colleagues- Assisted in scheduling, training, and development

Canonsburg, Pennsylvania, United States

- Executed a 9-week long Capstone Project focused on elevating the customer experience- Acquired skills in effectively managing and motivating a store team- Developed sales and business plans to achieve store goals and targets- Gained insights on colleague development strategies to enhance team performance

Monroeville, Pennsylvania, United States

• Picked items for guest orders quickly and efficiently to meet order pickup times and required ship time standards• Properly prepared, packed, and sorted guest orders for shipment in a timely manner • Modeled excellent service by assisting guest’s needs to maintain customer satisfaction• Completed return to stock tasks accurately and executed end-of-day procedures

Delmont, Pennsylvania, United States

• Organized hundreds of phone orders in a timely manner and responded to customer’s concerns and comments to increase customer satisfaction • Assisted and planned 20 business meetings and social events in the banquet room • Greeted customers upon arrival and escorted them to their appropriate seating• Managed company property and organized work space for the restaurant

Bachelor Of Science In Business Administration, Marketing And Supply Chain Management, Senior

Activities and Societies: Women in Business, Pitt Real Estate AssociationGPA: 3.74

High School Diploma

Activities and Societies: Future Business Leaders of America, Students Against Destructive Decisions