Responsible for hands-on tactical development and implementation of client accounts, including the integration of traditional and non-traditional, online and offline media channels, management of work to budget/deadline and client satisfaction. This includes maintaining strong relationships with clients and recommending strategic and tactical changes to their marketing mix, as appropriate. Responsible for achieving staff billable goals, staff development and customer satisfaction.

Responsible for the hands on tactical implementation of client accounts, including the integration and planning of work with staff, management of work to budget and deadlines and client satisfaction. Including maintaining strong relationships with clients and recommending strategic and tactical changes to their marketing mix as appropriate. Held directly accountable for achieving staff billable goals, development of staff and customer satisfaction.

Publicis Health Media (PHM) is the strategic media planning and buying agency within PHCG, and the only global media agency wholly dedicated to the health and wellness space. - See more at: http://www.publicishealthcare.com/en/network/publicisHealthMedia.aspx#sthash.rFleyw84.dpuf

- Assists media department with cross-channel media planning and buying. - Participates in all necessary training modules and supports the media team with day-to-day tasks and financial maintenance.- Responsible for status reporting, traffic sheets, financials, research, planning/buying assistance, and relationship building internally and with outside partners. - Has basic knowledge of the brands, category, channels & processes- Competency in media math, financial terminology, publisher T&Cs.- Has an understanding of online campaign management trafficking/ad serving systems, mediatechnologies including Media Ocean and traffic sheets.- Knowledge of media tools: @Plan, Ad Relevance, SDS, Benchtools, ComScore, etc.- Knowledge and assistance in media planning and buying process- Develop strong financial management skills through actualization, UMB/IRR, and Workflow training- Manages weekly media delivery reports- Checks Workflow on a weekly basis and reconciles invoices- Independently completes monthly actualizations, pulls and checks grids, and develops clientmemos- Quantifies all negotiated savings by comparing to partner rate cards- Manages the development and updates to traffic sheets with minimal supervision and error- Shares interesting learning's/articles relevant to the media team/brands- Ownership of the organization and appropriate documentation of team binder(s)- Works with Media Technology on QC of campaigns and ensures appropriate compliance measures met.- Assists in data and consumer profile gathering- Assists with flighting, uploading media buys- Researches media placement options- Executes media planning & buying- Manages contract process- Understands clients’ business- Detailed, professional and timely communications to internal team, vendor partners, andmanagement of team status report.- Liaison between AP and outside media vendors regarding invoicing and financials

- Utilizing knowledge of past, present, and prospective consumer trends in order to create marketing and sales campaigns for our outbound sales team- Managed day-to-day workflow and tasks for a team of 15 agents in the following areas:o Initiation of dialogue with new customers to better acquaint them with the producto Assistance of customers with technical difficulties and maintenance of accounts- Responsible for generating department reports for all sales via Excel for internal use- Meet routine deadlines and work schedules as well as timely and accurate completion of special projects - Support new agent training and orientation, listen to ensure quality, and analyze their metrics- Create, launch, analyze, and scrub data for outbound sales campaigns - Consistently reaching 110-120% of quarterly targets for personal and team output

As DIY Activation Supervisor for US/UK/CA, I am responsible for monitoring and distributing work to a team of up to 15 activation agents, as well as weekly reporting for US/UK/CA/ES, in an environment aimed at preventing customer churn with the MyWebsite product though activation of the customer’s account. - Daily work distribution and formatting- Coaching and QA sessions with agents- Clearing cases from the Activation work pools- Reporting weekly on results from activation agents- Compiling data from all countries and making necessary adjustments in team to reflect reports

- Promoted from Inbound telesales agent to outbound sales supervisor within 1 year of working with company due to organizational strength, product knowledge and the ability to adapt and work well with fellow employees.- Implement telesales process and persistently focus on enhancing existing procedures.- Manage staff and hours on a variety of simultaneous outbound campaigns.- Supervise staff on all products and personnel issues.- Support new agent training and orientation- Interact with temporary employment agencies and ensure quality assurance standards in sales processes- Assist with software training and utilization, as well as analyze campaign and agent metrics.- Assist with additional duties and responsibilities as needed.

- Handled the inbound queue of calls for sale of various products in regards to the web hosting industry, i.e.; hosting packages, SEO services, domains, dedicated and virtual servers, email marketing, etc. - Maintained operational knowledge of all 1&1 products offered including their attributes, aspects and capabilities of each product.- Maintained a pleasing and professional demeanor while interacting new and existing customers- Assisted new and existing customers on which products would best suit their needs and help provide the greatest outcome for their business and development. - Assisted with updating agent statistics and other miscellaneous tasks that were necessary assigned by the Inbound Sales Supervisors and Team Lead- Volunteered and contributed to side projects in relations to sales and template based hosting promotions. - Utilized all aspects and programs within Microsoft Office, as well as processing orders and taking customer’s personal /business information as well as secure billing information.

• Performed administrative and office support activities for multiple supervisors. Duties included fielding telephone calls, receiving and directing visitors, word processing, filing, and faxing• Extensive use of Microsoft Office, as well as internet research abilities and strong communication skills. • Relieve management of administrative detail, all projects• Coordinate work flow• Keep projects on schedule• Compose correspondence/reports for own or manager's signature• Arrange essential mail in priority action order for supervisors and CEO• Handle all inquiries within my capacity• Arrange "callbacks" to protect boss's time• Provide back-up materials for callbacks• Route calls elsewhere as needed• Maintain calendar; ascertain which events require supervisors’ presence• control interruptions• Provide back-up data as needed• Arrange amenities as needed• Improve/tighten storage/retrieval systems• Update and manage index• Routinely re-order department supplies• Update mail/phone directories